Barista-Shelee's (7261)

**SUMMARY**: This position is responsible for selling, preparing and serving food and beverage items to guests, while providing exceptional customer service. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Provide outstanding customer service to guests and all other employees by exceeding our mission statement. - Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued. - Obtain food and beverage orders and process payments using point of sale device, including; cash, credit cards, comps, and discounts. - Perform assigned cashier duties in accordance with Standard Operating Procedures Policies. - Provide quality beverage items by adhering to all recipe and presentation standards, as well as guest modification. - Responsible for preparing, cooking and serving various food items while adhering to recipe and presentation standards. - Follows health, safety and sanitation guidelines for all products. - Adhere to all equipment cleaning and maintenance care specifications. - Stock and monitor station needs according to par level. - Monitor product quality and freshness and to ensure proper rotation of the products. - Follow department procedures for preparing, storing, rotating, and stocking of product. - Maintain a clean and well-organized work area. - Ensure store front and seating area are clean, well-stocked, and presentable at all times. - Comply with the additions of new food & beverage items on menu. - Keep abreast of competitive changes including industry trends and local competitive set. - Promote teamwork by assisting with training and sharing knowledge base with other Team Members in a respectful and encouraging manner. - Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS). - Present a positive image of the Tribal organization to its guests and vendors and to assist them as required. - Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment. - Perform any other duties that may be assigned from time to time. **SUPERVISORY RESPONSIBILITIES:** This job does not require supervisory duties. **EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED):** - High school diploma or equivalent highly preferred. **CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS:** - Must pass periodic random drug screens. - Must be able to pass background suitability investigation. - Must obtain a Tribal Gaming License. - Must obtain all other applicable certifications and licenses. - Must provide proof of eligibility to work in the United States within 72 hours of employment. **PHYSICAL DEMANDS:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or…