Barista

As a Barista, you will be responsible for crafting high-quality beverages, providing exceptional customer service, and maintaining a clean and welcoming environment. Our ideal Barista has a passion for coffee and enjoys interacting with people. **Reports To:** Store Manager/Assistant Manager/Shift Lead **Essential Functions:** - **Beverage Preparation:** - Prepare and serve a variety of coffee and espresso drinks, teas, smoothies, and other beverages according to standard recipes and customer specifications. - Operate and maintain coffee brewing equipment, espresso machines, grinders, and other related tools. - Ensure the quality and consistency of all beverages served. - Understand and adhere to all food safety and sanitation guidelines. - **Customer Service:** - Greet customers warmly and provide friendly, efficient, and personalized service. - Take customer orders accurately and efficiently, utilizing the point-of-sale (POS) system. - Answer customer questions about menu items, ingredients, and promotions. - Handle customer complaints and concerns professionally and effectively, escalating issues to management when necessary. - Build rapport with regular customers and foster a welcoming atmosphere. - **Cash Handling and Point of Sale (POS):** - Accurately process customer transactions, including cash, credit, and mobile payments. - Maintain a balanced cash drawer and follow all cash handling procedures. - Understand and utilize the POS system for order entry, payment processing, and generating reports. - **Maintaining a Clean and Organized Workspace:** - Clean and sanitize work areas, equipment, and customer areas regularly, including counters, tables, floors, and restrooms. - Restock supplies such as coffee beans, milk, cups, and condiments. - Ensure proper storage of all ingredients and supplies. - Follow opening and closing procedures as assigned. **Other Tasks (May Include):** - Preparing and serving food items such as pastries, sandwiches, and snacks. - Taking inventory of supplies and communicating needs to management. - Assisting with receiving and stocking deliveries. - Participating in team meetings and training sessions. - Promoting current specials and new menu items. - Assisting with marketing and promotional activities. - Performing other duties as assigned by management. **Core Competencies:** - **Customer Focus:** Demonstrates a genuine desire to understand and meet customer needs, providing exceptional service with a positive and friendly attitude. - **Attention to Detail:** Pays close attention to accuracy and quality in all aspects of the job, from order taking to beverage preparation. - **Efficiency and Time Management:** Works quickly and effectively, managing multiple tasks simultaneously in a fast-paced environment. - **Communication Skills:** Communicates clearly and professionally with customers and colleagues, both verbally and non-verbally. - **Teamwork and Collaboration:** Works effectively with others to achieve common goals, contributing to a positive team environment. - **Problem-Solving:** Identifies and resolves issues effectively and efficiently. - **Product Knowledge:** Demonstrates a willingness to learn and maintain knowledge of coffee, tea, and other menu items. - **Adaptability and Flexibility:** Adjusts to changing priorities and demands, remaining calm and productive under pressure. - **Integrity and Responsibility:** Acts ethically and responsibly, adhering to company policies and procedures. **Qualifications:** - High school diploma or equivalent preferred - Previous barista experience preferred, but not always required - Basic math skills and cash handling experience - Ability to stand for extended periods and lift up to 25 pounds - Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed - Food handler certification **DEI and ESG:** We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues…