Bar Back PT

JOB PURPOSE: Keep Ocean Lounge, Circle bar and service bar stocked during working hours. To ensure clean and neat tables for guest dining experience, assist in overall guest service interactions in the Beverage department. **ESSENTIAL JOB FUNCTIONS:** - Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations. Develop solutions for customer concerns and continual focus on customer service as our top priority. - Bar backs are responsible for stocking Ocean Lounge and service bar. - They will put away all liquor, beer and wine. - The bar back will keep the liquor room and beer cooler clean and tidy. - Stocking both bars consists of filling beer, wine, and liquor, cutting fruit and filling wells with ice. - Washing glassware at the end of the night and cleaning the bar. - Locking up the beer cooler before they leave. - Approach all encounters with guests and employees in a friendly, service-oriented manner. - Be on time, clock-in and out in uniform. - Make sure your stations are well stocked with silverwear, napkins, coffee cups, etc. - Make sure you have the appropriate food items needed, i.e. lemon, butter, cream, coffee, tea, etc. - Check on water glasses, coffee cups and ashtrays. - Maintain communication with the servers or manager to re-set tables as quickly as possible. - Clean, bus, and reset tables. Help refill waters and coffees. - Run food to tables during peak times. - All chairs are to be dusted for crumbs, including wiping all chairs for liquids and stains. - Provide general assistance to servers. - Follow proper service procedures/techniques at all times. - Assist fellow service personnel whenever possible and appropriate. - Comply at all times with QBR standards and regulations to encourage safe and efficient resort operations. - Maintain a neat and organized work area. - Entertain potential guests/clients. - Adhere to all QBRC Personnel Policies and Procedures, Title 97 Policy, and HR Standard Operating Procedures. - The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor. **PHYSICAL/MENTAL REQUIREMENTS: (\*Constantly, Frequently, Occasionally)** While performing these job duties, the employee is regularly required to: - Lift and move keg beer. - Put liquor and wine cases away. - Ability to lift 50 lbs throughout the work day. - Constantly be walking and standing. - Help with ice buckets or large coffee pots. **ACCESS TO SENISTIVE AREAS** None **WORKING CONDITIONS:** Must be willing to work in a smoking environment **Note**: The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change. Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the Human Resources Director. At this time, the Supervisor or Manager should be able to describe, in detail, to the Human Resources Director, the Essential Functions of the job involved in the request. Job functions are subject to possible modification to reasonably accommodate management changes and requests. This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. Employees will be required to follow any job-related tasks requested by their supervisor. This document does not create an employment contract, implied or otherwi…