Banquet Manager - Greenville, NC

## About this search This is a confidential executive search managed by The Wilkinson Firm on behalf of a premium full-service hotel and convention property in the Greenville, NC market. The hiring property is a brand-grade operator with established banquet, conference, and catering operations. Client identity is disclosed to qualified candidates after a screening interview with The Wilkinson Firm. ## About the role The Banquet Manager is responsible for the successful execution of all banquet, catering, meeting, and special events at a brand-grade convention property. This position oversees banquet staff, coordinates with Culinary, Sales, Convention Services, Engineering, and other property departments to ensure exceptional guest service while maintaining profitability, quality standards, and operational efficiency. ## Reporting - **Reports to:** Director of Food & Beverage - **Supervises:** Assistant Banquet Manager, Banquet Captains, Banquet Servers, Bartenders, Housepersons, Set-Up Staff, and Temporary / Event Staff - **Department:** Food & Beverage ## Location This role is located in the **Greenville, NC market.** We welcome candidates relocating from or commuting within Eastern North Carolina, including the **Raleigh, Durham, and Research Triangle corridor.** ## Key responsibilities - Direct and oversee all banquet operations for property and convention center events from setup through breakdown - Manage labor productivity through staffing, scheduling, payroll review, and deployment of banquet personnel - Review Banquet Event Orders (BEOs), lead pre-shift meetings, and ensure all events are executed according to client specifications and brand service standards - Recruit, interview, train, coach, and develop banquet team members while fostering a positive and productive work environment - Partner with the Director of Food & Beverage to establish departmental goals, budgets, service standards, training programs, and operational initiatives - Monitor banquet revenues, labor costs, inventory, equipment, and operating expenses to achieve departmental financial objectives - Conduct inspections of banquet facilities and event spaces to ensure quality, cleanliness, safety, and readiness before, during, and after events - Collaborate with Sales, Convention Services, Culinary, Stewarding, Engineering, and Housekeeping teams to ensure seamless event execution and effective communication of event changes - Maintain high guest satisfaction by interacting with clients, responding to requests, resolving service issues, and ensuring exceptional event experiences - Ensure compliance with property policies, health and safety regulations, sanitation standards, emergency procedures, and responsible alcohol service requirements ## Qualifications - **3-5 years** banquet, catering, or food and beverage management experience at a full-service hotel, convention property, large-format venue, or premium independent property - Strong knowledge of banquet operations, catering services, event planning, and food and beverage service standards - Demonstrated leadership, communication, organizational, and problem-solving skills - Ability to manage multiple concurrent events in a fast-paced environment - Proficiency with hotel and event management systems, **including Delphi**, preferred - TIPS or ServSafe Alcohol certification preferred - ServSafe Food Handler certification preferred - Ability to work a flexible schedule including evenings, weekends, and holidays - Bilingual English / Spanish a strong plus ## Physical requirements - Ability to stand and walk for extended periods - Ability to lift and move up to 50 pounds - Ability to work in a fast-paced banquet and convention center environment ## Compensation **$60,000-85,000** commensurate with experience, brand portfolio depth, Delphi fluency, and operational scope. Eligible bonus structure and brand-system benefits. ## Confidentiality This is a confidential search. The hiring property's identity…