Banquet Captain-Hilton Denver City Center

## Why us? Hilton Denver City Center is In the Heart of Downtown Denver. Our business is about people serving people, and our team members are the heart and soul of our hospitality. Whether team members are just starting on their journey or looking for the next step in their careers, Hilton is prioritizing opportunities for team members to take their jobs and turn them into lifelong careers.As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. This is more than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.The Hotel is a half-mile from the Colorado Convention Center, Larimer Square, Coors Field and the Denver Performing Arts Complex. Just a block from our hotel is 16th street, a popular stretch for dining, nightlife and shopping. Enjoy dining and drinks at Prospect’s Urban Kitchen and Bar, our on-site restaurant. ## Job Overview Set-up, maintain and break down buffet for breakfast, lunch and/or dinner in a safe, accident-free manner. Assist the guests as needed to ensure that all foods are properly served. ## Responsibilities - Read BEO and know how to complete a set-up. - Set tables in assigned area correctly and uniformly. - Keep station neat and clean while servicing guest per established policies and procedures. - Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays. - Set tables in assigned area correctly and uniformly. - Keep station neat and clean while servicing guest per established policies and procedures. - Use proper in-room clearing and tray jacks. - Break down buffets or other special food service tables and equipment. - Assist Banquet Captain in setting up/breaking down buffet or other special food service tables and equipment. - Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage. - Keep kitchen area & all storage areas clean according to policies set forth by management. - Clearly and timely communicate needs and concerns to Banquet Captain and/or Manager/Director - Hours: Flexible; scheduled days and times may vary based on need. - Complete all set-up and closing duties. Set-up table according to procedures, with table cloth, skirting, food and utensils. - Maintain buffet table throughout the day, have all food items and utensils out on time and inform manager or hostess of any additional items needed on the table. - Assist guests; help serve as needed and respond to questions using suggestive selling techniques. - Clean off buffet table including putting all utensils, food and other items back in the appropriate place in the kitchen. - Polish up mirrored buspans and coffee urn on a daily basis and put back in dry storage. Perform sidework duties as needed. ## Qualifications **Education/Formal Training** High school education or equivalent. **Experience** One to two years in a related position with this company or other organization(s). **Knowledge/Skills** - Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations. - Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs. - Carrying trays, dish racks, glass racks, etc using b…