Banquet Captain - Full Time, Year-Round

**Salary $23.00 - $26.00/ hr plus share in event service fees** **PURPOSE OF POSITION** To assist the Food & Beverage Department in fulfilling all groups and banquet events at Mountain Lodge Telluride. **ESSENTIAL JOB FUNCTIONS** (other duties may be assigned. Management also reserves the right to change or modify position descriptions from time-to-time to meet business needs with or without notice). · Responsible for the successful execution of all banquet events including setup/breakdown. · Provides outstanding levels of customer service to Mountain Lodge guests to ensure a positive event experience · Communicates directly with Mountain Lodge guests prior, during, and throughout the events to assist with details. · Posts banquet charges in the property POS for each banquet event and assists Sales and Events Manager with reconciliation. · Assists the Sales & Events Manager with planning events. · Attends weekly BEO meetings, reviews details of each BEO with Sales & Events Manager. · Communicates with Food &Beverage Department regarding execution of events, staffing levels, setup, breakdown, menu details, and all tasks necessary to successfully execute each event. · Regularly reviews and monitors the banquet and event calendar to remain informed of confirmed and tentative bookings. · Responsible for banquet inventory and organization of all banquet assets and supplies. · Directs, supervises, and troubleshoots all event needs, ensuring successful execution of event, including last-minute changes. · Works with the Director of Food & Beverage on special projects as directed by the Sales and Events Manager. · Must interface with all Mountain Lodge staff and guests. · Communicates with guests to collect photos which can be used for marketing, as needed. · May be directed by the Sales and Events Manager to assist Alloy Kitchen, as needed. · Completes Banquet Event Recap and submits to the Sales & Events Manager at the conclusion of each event. · Friendly and gracious greetings to all guests · Adherence to standard operating procedures · Suggestive selling of menu items · Serving all food & beverage in compliance with HACCP and ServSafe · Maintaining a thorough knowledge of all menu items and hotel amenities · Working in a group setting towards a collective goal · Maintaining a clean and orderly working environment · Always looking for ways to further personalize service · Maintaining friendly, but professional, relationships with frequent guests and owners **REQUIRED SKILLS** · Excellent project management skills · Planning /Organizing · Troubleshooting and problem solving · Service orientation · Team work · Strong verbal and written communication · Proficient reading, writing, and technological skills (MS Word, Power Point, Excel, Outlook) · Will be required to learn and become proficient with TripleSeat or other event planning software suites · Attention to detail **OTHER SKILLS / ABILITIES** · Passionate about people, culturally sensitive, develops and motivates others, innovative, energetic, organized, disciplined and focused. · Must be quick on their feet and adept at handling stressful situations seamlessly. · Be safety and security conscious · Must be a service minded individual with a positive attitude who truly enjoys helping others · Maintains a friendly, cheerful and courteous demeanor at all times **LANGUAGE SKILLS** · Fluency in English is required, additional language ability is a bonus · Ability to read, speak and write English **REASONING ABILITY** · Must be able to think freely and make decisions on own pertaining to job responsibility. · Able to perform duties without supervision. · Ability to keep calm, responsive and friendly under pressure. · Able to handle a variety of different tasks at once as well as challenges that may arise with guests, customers and/or employees. · Knows when to request help or assistance from supervisor. **WORK ENVIRIONMENT** · This is a very fast paced busy environment. · Regular atten…