Banquet Captain - Embassy Suites Denver Downtown

## Why us? The Embassy Suites by Hilton Denver Downtown and Convention Center Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality! Un-conventional (Location and Look) Approachable (Upscale Unexpected Service) Down to Earth (LEED and ELP Certified for sustainability efforts) Truly Colorado (Our Vibe) This Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEED™-certified hotel is within walking distance of the best attractions in the downtown area. The team at the Embassy Suites by Hilton Denver Downtown looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team! Submit your resume and application today! Sage Values & Culture: At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. ## Job Overview Set-up, maintain and break down buffet for breakfast, lunch and/or dinner in a safe, accident-free manner. Assist the guests as needed to ensure that all foods are properly served. ## Responsibilities - Read BEO and know how to complete a set-up. - Set tables in assigned area correctly and uniformly. - Keep station neat and clean while servicing guest per established policies and procedures. - Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays. - Set tables in assigned area correctly and uniformly. - Keep station neat and clean while servicing guest per established policies and procedures. - Use proper in-room clearing and tray jacks. - Break down buffets or other special food service tables and equipment. - Assist Banquet Captain in setting up/breaking down buffet or other special food service tables and equipment. - Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage. - Keep kitchen area & all storage areas clean according to policies set forth by management. - Clearly and timely communicate needs and concerns to Banquet Captain and/or Manager/Director - Hours: Flexible; scheduled days and times may vary based on need. - Complete all set-up and closing duties. Set-up table according to procedures, with table cloth, skirting, food and utensils. - Maintain buffet table throughout the day, have all food items and utensils out on time and inform manager or hostess of any additional items needed on the table. - Assist guests; help serve as needed and respond to questions using suggestive selling techniques. - Clean off buffet table including putting all utensils, food and other items back in the appropriate place in the kitchen. - Polish up mirrored buspans and coffee urn on a daily basis and put back in dry storage. Perform sidework duties as needed. ## Qualifications **Education/Formal Training** High school education or equivalent. **Experience** One to two years in a related position with this company or other organization(s). **Knowledge/Skills** - Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations. - Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts…