Banking Center Manager

**Job Summary:** Responsible for maintaining an engaged, operationally sound, and high-performing team dedicated to improving the financial wellness of First US Bank customers. Oversees branch activities, manages employee performance, and provides guidance to ensure high-quality customer service. Responsible for business development of market area through proactive sales calls and networking to meet or exceed production goals. Performs additional duties as assigned. **Primary Responsibilities / Job Duties:** - Manage banking center team members, supervise day-to-day operations of banking center, and grow branch customer base while ensuring safety, operational soundness, and superior service levels. - Foster a culture that enables team members to deliver an exceptional client experience; Proactively coach team members in prospecting and building client relationships; Ensure adherence to all applicable policies, procedures, and regulatory requirements; Conduct regular team meetings to build job proficiency and product knowledge, review goals and expectations, and recognize areas of success and opportunities for development. - Train, develop, and motivate assigned staff; Complete and conduct performance appraisals; Resolve personnel issues at branch level. - Plan and assign team schedules; Ensure appropriate staffing levels and productivity; Manage and control branch expenditures; Ensure branch financial objectives and customer service standards are met. - Represent First US Bank in community organizations and activities to increase the bank’s outreach and foster relationships for future business development opportunities; Generate new banking relationships through calling efforts; Expand existing relationships through proactive identification of customer needs; Maintain customer satisfaction by building rapport and providing high quality personalized service. - Collaborate with commercial banking and treasury management partners to create a seamless customer experience to fulfill financial needs through lending groups, treasury solutions, and other offerings. - Serve as Loan Officer for retail consumer and small business loans within approved lending authority; Monitor, manage, and service loans within branch portfolio; Refer loans to Commercial lending team as appropriate. - Open new consumer and business deposit accounts, process customer transactions, and perform daily branch operation tasks when needed. - Ensure all audit and security policies and procedures are followed; Prepare required branch assessment reports; Adhere to established policies and procedures; Maintain security and confidentiality of customer information; Demonstrate sound judgment within established limits. - Participate in and complete all required compliance training, including BSA/AML, as well as other internal and external training programs. - Participates in training new teammates as needed. - Perform additional duties as assigned. **Position Requirements:** - High school diploma or equivalent required - Bachelor’s degree with courses in accounting, business, or finance strongly preferred - At least five years of previous retail banking experience required - Must have at least two years of previous supervisory experience with a financial services company - Minimum of one year previous business development experience required - Must be proficient in conducting teller transactions, opening new deposit accounts, and assisting customers through the loan application process. - Ability to manage, lead, and motivate teams to achieve desired results - Ability to handle multiple tasks in a fast-paced environment - Knowledge of financial institution operations and the ability to interpret and understand applicable regulations, policies, and procedures - Strong mathematical skills; ability to accurately balance transactions - Excellent communication skills, both written and oral - Friendly and courteous demeanor; interpersonal skills necessary to professionally…