Bakery Manager

## Overview To prepare, bake and display product in the department in a careful, clean, neat, and expedient manner while ensuring that all product is fresh, rotated, and well-stocked for our customers while maintaining great customer service. ## Minimum Qualifications - Must be 18 years of age. - High school diploma or equivalent. - Successful experience in the bakery operation (i.e. merchandising, ordering, inventorying, and pricing). - Ability to display initiative and work with limited supervision. - Complete training in the bakery operation. - Must be Servsafe certified. - Must be able to read, write, speak, and understand English, with the ability to follow instructions. - Ability to work a scheduled based on the business needs of the store location. - Authorized to work within the U.S. ## Responsibilities The list of essential functions is not exhaustive and may be supplemented as necessary by the company. - Provide an open door atmosphere conducive to high associate morale and excellent customer service. Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO). - Commit to the “Golden Rule” and work with other associates to build a strong bakery team. - Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly and business-like manner. - Resolve customer complaints to the full satisfaction of the customer. - Offer product samples, answer product questions, offer assistance in finding or suggesting product selection, and prepare special orders as requested by customers (i.e. special occasion cakes, party platters, etc.). - Ensure the department achieves the standards of performance as outlined in the work and merchandising plan. - Ensure all new department associates receive proper review and training of job descriptions, goals and objectives. - Ensure fair and consistent treatment in administering discipline to promote high associate morale. - Conduct weekly sales meetings with associates to establish merchandising, sales and profit objectives. - Responsible for inventory, security and expense control of the department. - Ensure the department is merchandised in accordance with the needs of the community. - Responsible for individual successful completion and department associate’s completion of the onboarding/e-learnings and checklists within 30 days of hire/entering the department. - Order, receive, and unload truck; store, price, date, rotate and stock product and prepare product for display and sale. - Keep all bakery ingredients or merchandise rotated in accordance with company policy and product code dates and always makes use of the oldest products first (first in, first out). - Ensure all wage and hour policies and regulations are adhered to, and plan work schedules and breaks; achieve payroll consistently by scheduling within budget. - Effectively control proper storage limiting shrink and damaged goods. - Achieve and maintain department’s merchandising goals and standards in cooperation with store manager and department merchandiser and buyers (such as gross profit, presentation, etc.). - Proof dough products, bake breads, cookies and other bakery products, and cook and prepare bakery products according to company guidelines. - Respond timely to all location mail, reports and records. - Monitor cooler and display area temperatures to ensure product quality; report refrigeration failure immediately. - Ensure sales and work area are swept clean, orderly and free from safety hazards; report hazards to management. - Exercise proper safety practices when lifting or moving product or using equipment. **Secondary Job Functions:** - Clean walls, fans and drains in bakery coolers, display cases and work area. - Verify price checks for customers as needed. - Ensure all product labels, signs and prices are aligned with p…