Bakery Flour Sales Associate

Meet Us: King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we�re the ultimate baking resource � providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business � website and retail stores � offers an even wider selection of specialty baking ingredients, mixes, gluten-free products, baking tools, and more. We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We�re proud to be 100% employee-owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we�re committed to the best interests of all our stakeholders - employees, our local communities, our broader community of bakers, and our planet. Join us and help spread the joy of baking. King Arthur � where, as an employee-owner, your passion and ideas can truly make a difference. The Position: As a Bakery Flour Sales Associate, you will be at the heart of delivering seamless order fulfillment and outstanding customer service. Acting as the frontline connection between customers, sales, and logistics, you will oversee the order-to-cash process, ensuring smooth order flow, proactive issue resolution, and on-time deliveries. Beyond order management, you will be responsible for inventory allocation, logistics coordination, and ensure compliance with customer requirements to maintain seamless operations. By leveraging data and customer insights, you will anticipate challenges, resolve discrepancies, and drive continuous improvements that enhance efficiency, minimize chargebacks, and strengthen customer relationships in a fast-paced supply chain environment. The Benefits: Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(k) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward. The Location: Hybrid combining working from home, and onsite in White River Junction VT roughly 1-2 days per month. Ideal candidates will be located within 120 miles of our offices. The Pay: $20.17 to $24.55 per hour worked; commensurate with experience. Essential Duties and Responsibilities Serve as the primary point of contact for customer, broker, and sales team inquiries, providing real-time insights and actions on order status and revisions, pricing and sales contract management, and operational activity. Execute the order-to-cash process from order capture through invoicing, ensuring accurate order entry, EDI transaction management, customer portal task completion, and exception management and discrepancy resolution. Coordinate outbound logistics for both delivered and customer pickup (CPU) orders to meet on-time fulfilment requirements and prevent service disruptions. Monitor inventory allocation closely to ensure sufficient stock levels and timely coordination to meet order schedules and volume commitments across all customers, including pipeline and promotional activities. Support the operational needs of customers by ensuring compliance with routing guides, documentation requests, and managing day-to-day operational interactions. Proactively monitor customer scorecards, KPIs, and reporting to ensure operational performance meets or exceeds customer expectations, identify and communicate issues before they arise, and bring forward continuous improvem…