Back of House- Feast

**Job Description:** Join Feast BBQ and be part of a team delivering exceptional guest experiences in a fast-paced, fun environment. As a Back of House Shift Leader, you’ll be the first impression a guest as they take their bbq journey ! This role requires teamwork, attention to detail, and a genuine, hospitable attitude. ### **Duties & Responsibilities** - Demonstrate in-depth knowledge of all BOH stations - Lead and motivate BOH team members during shifts to maintain a welcoming, efficient, and organized service environment. - Report directly to the Assistant General Manager or General Manager and maintain clear, hospitable communication at all times. - Identify bulk carryout and catering orders; communicate with FOH to ensure timing, accuracy, and readiness. - Support new team member training using supplied materials; communicate key points effectively and verify understanding through follow-up. - Observe, coach, and provide constructive feedback to team members regarding service standards, performance, and professionalism. - Motivate FOH and BOH staff to work as one team to achieve consistent food and service quality. - Ensure completion of all opening, mid-shift, and closing duties in a timely, thorough manner and sign off on task completion. - Monitor guest satisfaction throughout service; respond to complaints promptly and professionally to turn dissatisfied guests into loyal fans. - Support management in developing strategies for increasing sales, improving guest retention, and elevating hospitality standards. - Assist with BOH inventory and ordering; communicate needs to AGM, or GM. - Maintain and delegate daily cleaning and deep-cleaning duties to uphold Royals’ cleanliness and safety standards. - Ensure safe service of alcohol and food in compliance with state and local laws. - Maintain a professional image—proper uniform, grooming, and positive demeanor at all times. - Represent Royals at offsite events and catering functions when needed. - Embody and enforce company culture, emphasizing **quality, cleanliness, and respectful, hospitable communication** at all times. ### **Qualifications** - Proven experience and proficiency in all BOH stations (2+ years) - Prior experience leading or mentoring team members preferred. - Strong understanding of customer service, hospitality, and restaurant operations. - Excellent communication and problem-solving skills. - Dependable, punctual, and able to stay calm and positive under pressure. - Health Department certification (or ability to obtain) required. ### **Physical Demands** - Stand, bend, and move throughout shifts (up to 8 hours). - Lift and carry up to 40 lbs. - Work in a high-energy, occasionally noisy environment. ### **Shift & Schedule** - Morning, day, and evening shifts available. - Full-time or flexible part-time scheduling options. ### **Compensation & Benefits** - **$15 per hour (with tips potential $23-$25)** - Team meals and employee discounts. - Opportunities for advancement through Shift Leader 3 levels. - Supportive, fast-paced, and growth-oriented work environment. ###