AVP, Learning & Development

It’s an exciting time to be at Hanscom Federal Credit Union! As a member of our Learning & Development Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members. **Who we are – Hanscom Federal Credit Union** - Members-first – our members are our top priority. We make business decisions with our members at the top of mind. - Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy. - Teamwork – we are in this together and we all benefit from our success. - Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes. - Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success. **What we offer** $91,993.80/annual to $114,992.25/annual *Compensation for this position will be determined based on the candidate's experience, skills, and qualifications. Final pay may vary depending on factors such as prior experience, expertise, and specific requirements of the role. We are committed to offering competitive compensation and will discuss the final pay rate with candidates should an offer be made.* - A full-time, permanent position that will reward you through an annual bonus program. - Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits. - A flexible hybrid work schedule environment. - We are committed to fostering career growth and development – when you join our organization it’s not just a job. - We look to develop your skills aligned to our business needs and help you progress in your career. **Who you are – AVP, Learning & Development** You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected. **What you'll do** **Build & Scale High-Impact Learning Programs** - Design and execute a practical, business-aligned learning strategy - Own key programs such as onboarding, manager enablement, and skill development initiatives - Create scalable, repeatable solutions (playbooks, toolkits, frameworks) that work across teams and regions - Convert live training into on-demand and LMS-based experiences **Be a Hands-On Content Creator** - Develop engaging learning materials including presentations, facilitator guides, and e-learning content - Personally build core training assets—not just oversee development - Facilitate sessions for managers and employees - Continuously improve and adapt content for relevance and impact **Enable Managers to Lead & Coach Effectively** - Design leadership development programs focused on coaching, feedback, and performance - Equip managers with practical tools to identify performance gaps and coach their teams - Build manager toolkits, reinforcement plans, and team-based learning activities - Apply structured coaching frameworks (e.g., SBI, ACE) **Drive Learning Technology & Data Insights** - Manage and optimize the Learning Management System (LMS) - Build learning pathways, track participation, and report on outcomes - Use data to measure impact and continuously improve programs **Strengthen Talent & Organizational Effectiveness** - Support talent processes including performance management, talent reviews, and career development - Apply organizational effectiveness principles to improve team performance - Partner with HR and business leaders to align development with business needs **Lead Engagement & Communication Efforts** - Manage the employee engagement survey process and drive actionable insights - Partner with leaders to develop and track action pl…