Automotive Service Manager

## Dealership: L0771 Lexus of Orange County # **Lexus of Orange County** **Drive Your Career Forward with Lithia & Driveway** At **Lithia & Driveway**, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company. We are currently seeking a full time, onsite **Automotive Service Manager** to lead, develop, and inspire our Service team at our beautiful **Lexus of Orange County** dealership in **Middletown, NY.** This role is a key driver of performance, culture, and customer experience. The Service Manager will report directly to the dealership's General Manager. **Why Join Our Team?** We don't just offer jobs – we offer opportunities. Lithia's culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results. *At **Lithia & Driveway,** you'll find:* - Real opportunities for advancement across a national network - Leadership development and training through our internal learning programs - A high-performance culture that recognizes and rewards results - The ability to influence store success and shape your team **What You'll Do** The Service Manager leads the daily operations of the Service Department to drive customer satisfaction, technician productivity, retention, and profitability. In this hands-on leadership role, the Service Manager oversees service advisors and technicians, manages workflow and internal repair orders, ensures compliance with OEM standards, and develops a high-performing team focused on delivering an exceptional ownership experience. - Lead all daily Service Department operations to achieve customer satisfaction, retention, and profitability goals. - Dispatch work and manage shop workflow to maximize technician productivity, efficiency, and quality of repairs. - Oversee and prioritize internal repair orders, recon work, and inventory-related service needs to support dealership operations. - Monitor KPI's including labor sales, gross profit, effective labor rate, technician efficiency, CSI, and retention. - Recruit, train, and develop service advisors, technicians, and support staff providing ongoing feedback. - Resolve escalated customer concerns and promote a culture centered on earning customers for life. - Ensure compliance with OEM requirements, warranty processes, safety standards, and dealership policies. - Review departmental performance reports and implement action plans to improve results. - Partner with Parts, Sales, and dealership leaders to support overall store performance goals. **What You'll Bring** - 2+ years of automotive service leadership experience in an OEM franchise dealership. - Experience leading service teams and improving operational and financial performance. - In-depth knowledge of dealership service operations, warranty administration, and OEM performance standards. - Experience dispatching work, managing technician production, and overseeing internal repair orders. - Working knowledge of dealership management systems (CDK, Reynolds & Reynolds, Tekion, or similar). - Acceptable driving record and a valid driver's license in your state of residence. **Total Rewards** Compensation Range: $100,000.00 - $150,000.00 / per year This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes: a base base draw/hourly offset along with the ability to earn commission and bonus based on department production and profitability. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws. **We offer a comprehensive benefits package designed to support you and your family, including:** - Competitive pay - Medical, Dental and Vision Plan…