Automotive Service Advisor / Writer

**DARCARS of Tenafly** is now seeking **Automotive Service Advisor / Writer** As the **Automotive Service Advisor / Writer** you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention. **In this role you'll:** - Greet customers in a timely, friendly manner and obtain pertinent vehicle information - Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications - Generate and provide customers with a complete and accurate estimate of repair orders - Establish and communicate completion time of repair with customer and technician - Answer incoming service calls - Maintain and schedule service appointments - Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI - Follow the manufacturer’s warranty guidelines and procedures - Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s) - Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property - Must be able to manage in a fast paced work environment with limited supervision - Must have great customer service, phone and computer skills - **Previous automotive Service Advisor experience preferred** - Must be a minimum of eighteen years of age - Must have a valid driver's license - Must be able to pass pre-employment screening (background) **Benefits** - Competitive pay and opportunities for bonus - Comprehensive Benefits Plan including 401k - PTO and Paid Holidays - Employee discounts on vehicle purchases, parts and service repairs - Opportunities to join our community service initiatives *This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.* *We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.* *#indeedhigh*