Automotive Service Advisor

# **Automotive Service Advisor** **Location:** Oakes KIA | North Kansas City, MO **Schedule:** Full-Time | Monday-Friday with Rotating Saturday Schedule **Compensation:** $60,000-$120,000+ Annually * * * ## **About the Role** The Service Advisor serves as the primary point of contact between customers and the service department, helping ensure every guest receives a professional, transparent, and exceptional service experience. This role is responsible for managing repair orders, communicating vehicle needs, coordinating with technicians, and building long-term customer relationships while supporting departmental growth and profitability. Established in 2010, Oakes Auto Group is family-owned and locally operated, with a culture built around stability, growth, and long-term career development. * * * ## **Pay & Benefits** - Competitive pay based on experience - Health, dental, and vision insurance - 401(k) with company match - Paid time off + paid holidays - Employee discounts - Career growth across multiple stores - Locally owned and operated - Tuition reimbursement - Community involvement and volunteer opportunities * * * ## **What You’ll Do** ### **Customer Experience & Communication** - Greet customers and assist with service needs in a professional and timely manner - Maintain clear communication throughout the repair process - Review completed repairs and services with customers before vehicle delivery - Follow up with customers to ensure satisfaction and build long-term relationships ### **Repair Order Management** - Schedule service appointments and create repair orders - Accurately document customer concerns and vehicle needs - Prepare service estimates, quotes, and invoices - Obtain customer authorization for recommended repairs and maintenance ### **Team Coordination** - Work closely with technicians to ensure accurate diagnosis and repair recommendations - Coordinate with the parts department to support efficient repairs - Monitor repair progress and help ensure promised completion times are met ### **Sales & Department Performance** - Identify maintenance and repair opportunities that benefit the customer - Promote recommended services, parts, and accessories when appropriate - Support departmental goals related to customer satisfaction and revenue growth * * * ## **What We’re Looking For** We're looking for a customer-focused professional who can build trust quickly and communicate confidently with a wide variety of people. The ideal candidate is organized, detail-oriented, and comfortable balancing multiple priorities in a fast-paced dealership environment. Strong follow-through, accountability, and a positive attitude are critical to success in this role. * * * ## **What Makes YOU a Good Fit?** - You enjoy helping customers solve problems and understand their vehicle needs - You communicate clearly and professionally, even during challenging situations - You thrive in a fast-paced environment where every day is different - You stay organized and can manage multiple repair orders at once - You take pride in delivering a high-quality customer experience - You enjoy working as part of a team while remaining self-motivated and results-driven * * * ## **Requirements** - Valid driver’s license with a clean or acceptable driving record - Ability to pass a standard background check - Strong reliability and consistent attendance - Comfortable working in a fast-paced, customer-focused environment - Basic computer skills and willingness to learn new systems - Prior Service Advisor, Service Writer, or automotive customer service experience preferred - Strong verbal and written communication skills - Ability to multitask and prioritize effectively * * * ## **About Oakes Auto Group** Oakes Auto Group is a locally owned and rapidly growing dealership group serving the Kansas City metro. We take pride in creating a workplace that feels supportive, grounded, and people-first. Our teams across North Kansas City, Olathe, and Kansa…