Automotive Express Service Advisor - Chevy

Position Title: Automotive Service Advisor - Express Lane Company: Woodhouse Auto Family Service Center Location: Chevrolet - 11102 W Dodge Rd, Omaha, NE 68154 Position Type: Full-Time Schedule: Monday - Friday, 7:00AM - 6:00PM Compensation: $15 Hourly + 5% commission on individual total gross on labor, parts and sublet minus discounts *Competitive pay based on experience and skills. Company Benefits for Full-Time Employees: Health Insurance: Medical + Health Savings Account, Dental, Vision Life Insurance Long-term and Short-term Disability Insurance Retirement Savings Plan: 401K Plan with company match Paid Time Off Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day Bereavement Pay Employee Assistance Program Additional Perks & Rewards: New Employee Referrals Bonus Customer Referral Bonus Employee of the Month Bonus Employee Appreciation Week: Company-wide appreciation event with giveaways and appreciation gifts. Employee Discounts: Includes vehicles, parts, services. Woodhouse Family Insurance: Employee discounts for Home and Auto Insurance. Growth Potential: Opportunities to be promoted within our company. Tuition Assistance Program: Automotive Technology or Collision Repair. Woodhouse University: Paid In-house Technician Trainings. Automotive Technician Paid Manufacturer Training: Includes travel and accommodations. We are seeking a customer-focused and organized Express Auto Service Advisor to join our automotive service team. In this role, you will be the primary point of contact for customers seeking quick, routine vehicle maintenance. You�ll ensure an exceptional service experience by accurately identifying customer needs, recommending appropriate services, and maintaining clear communication throughout the service process. Why Join Woodhouse? At Woodhouse, you�re not just an employee�you�re part of our family. We proudly operate 24 locations representing 22 renowned brands. As a member of our team, you�ll benefit from comprehensive training programs, mentorship opportunities, and a collaborative work environment that fosters growth. We value your contributions and are committed to helping you reach your full potential. Join us and be part of a thriving community where your skills are recognized, your ambitions are supported, and your career can flourish! Requirements: At least 18 years old Valid Driver's License with acceptable driving record Post offer screenings: Background check Drug screening Duties: Greets customers in a timely, friendly manner, completes full-circle-walk-around vehicle inspection and obtains vehicle information. Writes up customer�s vehicle problems accurately and clearly on repair order. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers� specifications and technicians� findings. Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work. Provides a complete and accurate written cost estimate for labor and parts. Establishes �promised time� � and checks with dispatcher, if necessary. Obtains customer�s signature on repair orders and provides customers with a copy. Establishes customer�s method of payment and obtains credit approval, if necessary. Checks on progress of repair throughout the day, contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair orders as appropriate. Ensures that vehicles are parked in assigned areas and makes sure they are locked and all keys are marked and put away correctly. Keeps service department forms, menus and pricing guides up-to-date. Explains completed work and all charges to customers. Maintains high customer satisfactio…