Automotive Electrical Technician

**Service Technician** **\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_** **DEPARTMENT:** Field Operations **REPORTS TO:** Area Service Manager **FLSA:** Non-Exempt (Hourly) **Schedule:** Monday-Friday (Saturday?), 8am-5pm (On-site) **Why You Should Join Us!** - A comprehensive health plan that includes **medical, dental, and vision** coverage to ensure you and your family have access to the care you need - A **401(k)-retirement plan** with a generous company match to help you save for your future and achieve your financial goals - Other fringe benefits including Birthday & Anniversary **bonus**, company-wide **discounts**, life insurance, Telemedicine access, short & long-term disability, and more! - Positive work environments that offer **work/life balance** and professional **growth** - Mission-driven work making a global **impact** with local roots - The opportunity to have hands on work experience with **industry leading**, innovative technology **Position Summary** **** The Service Technician plays a critical role in supporting public safety and compliance by ensuring the reliable operation of alcohol monitoring and vehicle electronic systems. This position blends technical expertise with customer service, requiring a hands-on professional who can navigate both the automotive and electrical aspects of vehicle-based technology. **Essential Duties and Responsibilities** The essential functions include, but are not limited to: - Install, service, troubleshoot, and remove alcohol monitoring and vehicle electronic devices. - Maintain a clean, organized, and hazard-free work environment. - Conduct customer training sessions and provide phone support to ensure satisfaction. - Make daily or weekly reminder calls to customers with upcoming appointments. - Perform monthly inventory audits and assist nearby facilities as needed. - Manage weekly work hours (≤ 40 hours/week) and communicate effectively with management. - Uphold confidentiality, data security, and compliance with all applicable laws and regulations. - Perform additional duties as assigned, including vehicle-to-vehicle transfers. **Qualifications** ***Note:*** ***The qualifications listed below represent the ideal candidate profile. However, we recognize that great talent comes in many forms. If you're passionate about the role and believe you can contribute—even if you don’t meet every listed requirement—we strongly encourage you to apply. Training is provided to ensure your success and growth!*** **Education** - High School Diploma or equivalent required. **Electrical & Technical Skills** - Proficient in **12-volt DC systems**, such as GPS systems, remote starts, stereo, and backup camera installations. - Skilled in **wiring, connectors**, and **programming electronic devices** and vehicle equipment utilizing **diagnostics, multimeter testing**, and **circuit analysis**. - Experienced in servicing components such as **head units, logger boxes, cameras, modems**, and **curly cords**. **Mechanical Aptitude** - Knowledgeable in **Ignition, Starter**, and **Body Control Module (BCM)** systems. - Hands-on experience with **vehicle dashboards and interior panels**, including removal and restoration to factory condition. - Capable of **secure device mounting**, ensuring concealment and clearance from moving parts. **Operational & Customer Service** - At least 1 year of experience in a **customer-facing role**, demonstrating professionalism, empathy, and effective problem-solving. - Ability to provide **phone support**, conduct **training sessions**, and ensure **client satisfaction**. - Able to **download log files**, perform **calibration updates**, and **deprogram devices**. - Strong communication skills with a focus on **client satisfaction** and **technical support**. - Demonstrated ability to maintain **shop cleanliness**, perform **vehicle-to-vehicle transfers**, and support **regional op…