Automotive Customer Service Advisor - 2001

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), **no automotive experience is required**! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring **Customer Service Advisors/Lube Technicians** to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. **Benefits:** - Opportunity to increase your payrate within your first 60 days of employment! - Paid training plus bonus incentives for completing training. - Cross-training across multiple roles, increasing your earning potential. - Career paths that offer limitless growth opportunities (in Automotive and Management)! - Safety focused work environment to always keep you and our customers safe! - Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! \* - Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! \* - For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but **customer service/sales experience are preferred.** **Qualified candidates** can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. **See full job description below!** \*\* **Job Summary** The **Customer Service Advisor** (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! **Job Responsibilities**: - Greet and escort guests from their vehicles as you review their requests. - Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. - Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. - Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. - Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. - Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. - Other duties as assigned by management. **Requirements**: - Proven face-to-face customer service or sales experience. - Ability to perform the responsibilities of the job. - Able to stand for an extended period. - Ability to bend, stoop, reach, crawl, and climb stairs. - Ability to lift over 50 pounds. - Comfortable working in an enclosed and/or semi-outdoor environment. - Authorized to work in the US without sponsorship. **Qualifications:** - Valid Driver's License preferred. - Excellent customer service and communication skills. - Keen listening and reasoning skills to capture guests' product needs. - Confident in overcoming objections and not afraid of rejection. - An energetic and positive attitude that is welcoming to guests. - Ability to work well in a team environment. - Dedication to following safety poli…