Automotive BDC Appointment Coordinator

# Automotive BDC Appointment Coordinator **Automotive BDC Appointment Coordinator | Customer Service | Dealership Careers | Hiring Now** ### Drive Customer Connections. Build Relationships. Grow Your Career. Open Road Automotive Group is seeking an enthusiastic and customer-focused **Automotive BDC Appointment Coordinator** to join our growing Business Development Center (BDC). If you enjoy helping people, communicating by phone, text, email, and chat, and thrive in a fast-paced environment, this is an excellent opportunity to build a rewarding career in the automotive industry. As a **BDC Appointment Coordinator**, you will be the first point of contact for prospective and existing customers, helping schedule appointments, answer inquiries, and create an exceptional customer experience that drives dealership success. ### Responsibilities - Respond promptly to inbound sales and service leads via phone, email, text, and online chat. - Schedule and confirm sales and service appointments. - Follow up with customers regarding missed appointments, unsold opportunities, and service reminders. - Build rapport and provide exceptional customer service with every interaction. - Accurately document all customer communications in the dealership CRM. - Coordinate with the sales and service teams to ensure a seamless customer experience. - Meet daily, weekly, and monthly appointment and performance goals. - Maintain a positive, professional, and customer-first attitude. ### Qualifications - Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but not required. - Outstanding communication and interpersonal skills. - Strong organizational and multitasking abilities. - Comfortable using computers, CRM software, and Microsoft Office. - Positive attitude with a desire to learn and succeed. - Ability to work evenings and Saturdays as scheduled. ### Why Join Open Road Automotive Group? - Competitive hourly pay plus performance bonuses - Comprehensive medical, dental, and vision benefits - Paid vacation and holidays - 401(k) with company match - Paid training and ongoing career development - Employee vehicle purchase program - Opportunities for advancement within one of the region's leading automotive groups - Professional, supportive, and team-oriented work environment If you're passionate about delivering outstanding customer service and helping customers begin their automotive journey, **apply today** and become part of the Open Road Automotive Group team!