Automotive Assistant Manager

# **Accelerate Your Career with AAA Club Alliance** Are you a proven leader with a passion for driving performance and delivering exceptional results? Take the next step in your career with AAA Club Alliance as an **Automotive Repair Assistant Manager**. In this key leadership role, you’ll support daily shop operations, mentor and develop technician talent, and ensure every customer leaves with confidence. Your ability to balance hands-on automotive expertise with strong business acumen will help drive efficiency, elevate team performance, and maintain the highest standards of service. Join a state-of-the-art facility where you’ll work alongside a collaborative team, leverage advanced technology, and grow your career with an organization committed to your success. **Location Address:** 4010 Dearborn Circle, Mount Laurel, NJ 08054 **What We Offer:** - **Competitive Pay:** $56,422 – $79,192/year. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. - This position is eligible to earn monthly incentive pay based upon store sales and overall performance. - **Schedule:** Full-time, 5 days/week - Sundays off every week, plus one other day off based on business needs. - Ongoing training, development, and career growth opportunities across AAA’s Car Care network. # **Position Objective: (Basic Purpose of Position)** - This position is responsible for overseeing all Service Department functions and activities at the Car Care Center, ensuring the effective operation of the store. This role involves engaging in the sale of automotive parts, mechanical and maintenance services, tires, and batteries, while also managing the performance, production, quality, and professional development of Service Advisors and sales associates in alignment with AAA’s standards. This role is tasked with positively influencing customer satisfaction and profitability through the delivery of high-quality, timely service and ensuring strict adherence to AAA Car Care policies and procedures. # **Major Job Functions, Duties and Responsibilities:** **Supervision and Mentorship:** - Supervises and mentors Repair Technicians, ensuring appropriate work assignments based on skill levels. - Assists in the hiring, evaluation, training, and development of Repair Technicians and Service Advisors. - Provides leadership by exercising firm, fair, and consistent management of all associates. **Quality Control and Repairs:** - Verifies that all repairs and maintenance on vehicles are completed accurately and professionally, following manufacturer guidelines and industry practices. Re-test repaired systems and road test vehicles as needed. **Customer Communication and Service:** - Manages communication between the Car Care Center and customers, ensuring timely updates and accuracy of repair permissions, agreements, and expectations. - Assists Service Advisors and Sales Associates in explaining repair recommendations to customers and obtaining approval for necessary repairs. **Operational Management:** - Organizes work to maximize efficiency in vehicle movement, parts procurement, and overall job functions. - Responsible for store operations and sales in the absence of the Manager, including creating estimates and work orders and assisting at the sales counter. - Opens and closes the Car Care store, ensuring proper scheduling and management. **Compliance and Safety:** - Ensures continuous implementation of Car Care policies and procedures, including compliance with OSHA, M.A.P., State, and Hazmat regulations. - Oversees a clean, well-organized work area and ensures proper maintenance of tools and equipment, including evaluating new equipment and following safety protocols. **Administrative Duties:** - Accurately completes paperwork including repair information on work orders and state/emission inspection details. - Reviews repair orders with Service Advisors and customers to ensure all requested repairs are comp…