Automotive Assistant Manager

# **Accelerate Your Career with AAA Club Alliance** Are you a proven leader with a passion for driving performance and delivering exceptional results? Take the next step in your career with AAA Club Alliance as an **Automotive Repair Assistant Manager**. In this key leadership role, you’ll support daily shop operations, mentor and develop technician talent, and ensure every customer leaves with confidence. Your ability to balance hands-on automotive expertise with strong business acumen will help drive efficiency, elevate team performance, and maintain the highest standards of service. Join a state-of-the-art facility where you’ll work alongside a collaborative team, leverage advanced technology, and grow your career with an organization committed to your success. **Location Address:** 2506 West Moreland Road, Willow Grove, PA 19090 **What We Offer:** - **Competitive Pay:** $53,848 – $75,593/year. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. - This position is eligible to earn monthly incentive pay based upon store sales and overall performance. - **Schedule:** Full-time, 5 days/week - Sundays off every week, plus one other day off based on business needs. - Ongoing training, development, and career growth opportunities across AAA’s Car Care network. **Major Job Functions, Duties and Responsibilities** **Supervision and Mentorship:** - Supervises and mentors Repair Technicians, ensuring appropriate work assignments based on skill levels. - Assists in the hiring, evaluation, training, and development of Repair Technicians and Service Advisors. - Provides leadership by exercising firm, fair, and consistent management of all associates. **Quality Control and Repairs:** - Verifies that all repairs and maintenance on vehicles are completed accurately and professionally, following manufacturer guidelines and industry practices. Re-test repaired systems and road test vehicles as needed. **Customer Communication and Service:** - Manages communication between the Car Care Center and customers, ensuring timely updates and accuracy of repair permissions, agreements, and expectations. - Assists Service Advisors and Sales Associates in explaining repair recommendations to customers and obtaining approval for necessary repairs. **Operational Management:** - Organizes work to maximize efficiency in vehicle movement, parts procurement, and overall job functions. - Responsible for store operations and sales in the absence of the Manager, including creating estimates and work orders and assisting at the sales counter. - Opens and closes the Car Care store, ensuring proper scheduling and management. **Compliance and Safety:** - Ensures continuous implementation of Car Care policies and procedures, including compliance with OSHA, M.A.P., State, and Hazmat regulations. - Oversees a clean, well-organized work area and ensures proper maintenance of tools and equipment, including evaluating new equipment and following safety protocols. **Administrative Duties:** - Accurately completes paperwork including repair information on work orders and state/emission inspection details. - Reviews repair orders with Service Advisors and customers to ensure all requested repairs are completed. - Monitors workflow and communicates with Service Advisors and Sales Associates regarding wait times and productivity. **Product and Service Awareness:** - Maintains specific awareness of automotive products and general awareness of ACA’s offerings to enhance customer experiences and drive repeat business. - Attends automotive meetings and seminars as recommended by management. **Job Requirements/Qualifications (Education/Training, Experience and Certifications):** - High school degree or equivalent required. A combination of education and experience may be considered in lieu of a degree. - Minimum of 4 years of experience in the automotive repair industry required. - Automotive Service Excellence…