Audit Service Delivery Lead

SQA protects through quality. We have a global footprint that supports complex and highly regulated supply chains. The partnerships SQA has created over the past 29 years have benefitted our clients’ integrated strategies, which SQA can support on an annual basis. SQA works with its client partners and their supply chain in over 90 countries annually, deploying over 500 associates. SQA understands the complexity and challenges of a global supply chain and our clients see that the results from SQA exceed their internal efficiencies. Annually, SQA performs over 2,000 audits, 3 million parts inspected at the source, and 70,000 hours of Engineering Supplier Development. This occurs in the form of managed programs at their suppliers that include, but may not be limited to, audits, assessments, supplier development, part approvals, inspection, remediation, self-release, and full-time surveillance. Overview: As Audit Service Delivery Lead at SQA Services, you will play a pivotal role in supporting SQA’s Audit family of products. This role operates under the direction of the Director of Operations and serves as the primary point of accountability for scheduling execution, team output, and operational health across the Audit family of products. The successful candidate will own team output, proactively identify operational risks before they escalate, and serve as the first line of process improvement awareness for Audit Operations. ### Responsibilities Team Output Management:  Manage day-to-day throughput and performance of Service Delivery – Audits team responsible for scheduling the entire set of Audit-related services to be performed by our skilled Auditor/Associate team, currently including:  Audits  Assessments  Supplier Desktop Evaluations  Manage remote Service Delivery Coordination team across multiple time zones and mix of full-time and contract personnel  Process and triage incoming work requests to the Coordination team, ensuring appropriate assignment and prioritization Performance Metrics Ownership:  Provide tracking and reporting on key performance indicators (KPIs) including but not limited to: Scheduling throughput rate, preparation throughput rates, and on time scheduling rates  Provide timely, accurate, and actionable status updates and trends to the Director of Operations with sufficient lead time to course-correct issues before targets are missed  Proactively monitor operational conditions including team capacity, client request volumes, scheduling conflicts, Contractor upskilling needs, and process friction to surface risks before they become delivery failures Process Improvement and Trend Visibility:  Flag emerging client behavior patterns (e.g., late submissions, cancellations, expedited request frequency) which have negative downstream impact on scheduling throughput  Raise process improvement needs with sufficient context to inform project scoping and resource decisions. Participate in process improvement initiatives sponsored by Operations leadership, contributing team-level operational insight Client & Cross-Functional Coordination:  Provide visibility to Client Success Managers (Key Account Managers) regarding Coordination and Auditor teams’ capabilities to deliver on Expedited timelines and out-of-contract requests  Document current-state processes and flag deviations from established standards  Interface with Recruiting, Auditor Care (HR), Engineering, and Technical Leads to manage needed auditor capacity for scheduling Team Leadership and Supervision:  Train, develop, and supervise the team of Service Delivery Coordinators, ensuring they have the tools, processes, and knowledge to perform scheduling and preparation roles effectively  Provide guidance on best practices for scheduling, time management, and task prioritization  Foster a collaborative team environment and address conflicts or concerns constructively  Conduct regular performance reviews, set development goals, and maintain a…