Audio Visual Manager

**POSITION PURPOSE** This position is to provide top quality sales and service in Audio Visual operations. To ensure that we are in an industry that promotes leaders in our Audio Visual service and knowledge. The AV Supervisor oversees AV operations and AV personnel, fosters positive working relationships, supports staff & in house clients. Supports staff with day to day information on groups and meeting set ups. Oversees equipment inventory and sub-rental equipment. Exceptional communication and customer service skills, sales experience, extensive knowledge of AV equipment, good computer and software skills are a must. **ESSENTIAL FUNCTIONS** Responsible for management of Audio Visual services, including events, audio-visual equipment, and relevant facility operations. Supervises staff and manages the scheduling process for services. Working knowledge of all audio-visual fields: sound, lights, projection, technological devices, etc. Should also have the ability to recruit and train staff, the ability to work with departments that may use the audio-visual staff to assist with their events, and working knowledge of accounting and understanding of marketing techniques. This position requires strong selling skills with attention to detail. Generates new business opportunities through prospecting, soliciting and providing quotes. Manages budget, expenses and scheduling. To be the leader in product awareness, and to strive to set Sheraton Carlsbad Resort and Spa apart from the industry as the leader in service, product, and sales. **AVERAGE 60%** **OF TIME** - Audio Visual Development: Meeting with vendors to ensure best product available at the best price. - To ensure all staff have full knowledge of Audio Visual, product, and service. - To ensure that our equipment is cutting edge and geared towards profitability. - To ensure that there is daily communication with the Catering and Banquet Staff. - To ensure equipment maintained and proper pricing is involved. Also to ensure product is ready and available for banquet and catering events. - To ensure that all events are set one hour prior the event’s scheduled start time. - To meet with the client before the event begins to ensure that everything has been set to the clients specifications - To contact clients when necessary to make suggestions and constantly strive to up-sell and achieve maximum profitability. - Setting up and taking down Audio Visual equipment to specifications. Always keeping the safe handling and care of the equipment a top priority. **Average 20%** **Of Time** - Cost containment: To ensure inventories are established and maintained. Cost controls put into place and maintained. (For example but not limited too – Guest checks and items being entered into the billing systems – 20% mark up on rented items, inventory, etc. ) - P.O.S system functions of proper pricing and Audio Visual menu pricing updates quarterly. - Audio Visual list pricing evaluated quarterly. - Inventory management (Don’t run out/Don’t have excess) - Understand and manage payroll and budgets. **Average 10%** **Of Time** - Employee management: Schedule management to include but not limited to writing Audio Visual schedules, covering tardiness, call offs, and etc. - Manage coaching and counseling of AV staff, documentation if and when specifies by direct reports or H.R.D. - Regularly training sessions with the staff on procedures and products. **Average 10%** **Of Time** - Daily operations being on “The Floor” and ensuring guest experiences are positive. - Self development (researching new equipment, sales techniques etc.) This resulting in self development. **Other:** Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality indus…