AU RTO Student Administration Officer (WFH) | ZR_1303_JOB

This is a remote position. **AU RTO Student Administration Officer (Remote)** **About PeoplePartners** - Great student experiences start with great people—and that starts with you. - At **PeoplePartners**, we're passionate about connecting talented professionals with meaningful opportunities where they can thrive. As a **Great Place to Work certified company**, we've built a people-first culture that values collaboration, continuous learning, and career growth. - When you join PeoplePartners, you'll support leading Australian organizations, gain valuable global exposure, and be part of a team that celebrates innovation, supports your development, and empowers you to make a real difference. If you're looking for a career where your work matters and your growth is encouraged, you'll feel right at home with us. **Role Overview** - Behind every successful learner is someone who keeps the journey on track. - As an **AU RTO Student Administration Officer**, you'll play a key role in creating a seamless student experience from enrolment through to course completion. By combining exceptional organization, attention to detail, and a passion for helping people, you'll ensure every student record is accurate, every process is compliant, and every interaction leaves a positive impression. - Working closely with students, trainers, and internal teams, you'll help deliver an outstanding education experience while supporting Australian RTO compliance requirements. **Key Responsibilities:** - Process student enrollments, admissions, and onboarding activities. - Maintain accurate student records in Student Management Systems (SMS) and Learning Management Systems (LMS). - Verify student eligibility, including USI, AVETMISS, funding, and VET Student Loan (VSL) requirements. - Process student requests, including deferrals, extensions, withdrawals, and study load changes. - Monitor student progression and manage unit enrollments. - Record student outcomes and process course completions. - Issue Statements of Attainment and Qualifications. - Maintain compliant student records in accordance with ASQA and regulatory requirements. - Support apprenticeship and traineeship administration where applicable. - Administer fee payments, payment plans, subsidies, and loan programs. - Respond to student enquiries via phone, email, and online platforms. - Provide administrative support to students, trainers, and internal stakeholders. - Complete tasks in accordance with documented workflows and service level expectations. ### Requirements **Required Qualifications (** **Must-Have)** - Minimum of 2 years' experience in student administration or a similar administrative role. - Hands-on experience using **aXcelerate Student Management System (essential)**. - Experience using Student Management Systems (SMS) and/or Learning Management Systems (LMS). - Experience processing student enrollments and admissions. - Knowledge of Australian RTO student administration processes. - Experience maintaining compliant student records and documentation. - Experience supporting students onboarding and course administration. - Proficiency in Microsoft Office. - Strong written and verbal communication skills. - Excellent organizational skills and high attention to detail. - Strong customer service skills with confidence communicating via phone, email, and online platforms. **Preferred Qualifications:** - Experience with AVETMISS reporting. - Experience with USI verification. - Knowledge of VET Student Loans (VSL). - Experience administering funding eligibility. - Experience supporting apprenticeship and traineeship administration. - Knowledge of ASQA compliance requirements. - Experience managing student progression. - Experience processing Statements of Attainment and Qualifications. - Experience managing shared inboxes or helpdesk functions. - Experience working within an Australian Registered Training Organization (RTO). **Why Join PeoplePartners?** At PeoplePartners, you'll b…