Asst. Manager- Business Services Operations

**MAJOR ACCOUNTABILITIES**include the following. Other duties may be assigned. **Business Center Operations** - Manage Business Center operations and business service activities in support of exhibitors, event organizers, and guests. - Ensure business services are delivered in accordance with franchise requirements, operational standards, and customer expectations. - Coordinate operational resources and workflows to support efficient and uninterrupted Business Center operations. - Monitor operational performance and identify issues that may impact service quality, operational effectiveness, or customer satisfaction. - Support implementation of approved operational improvements and service enhancements. **Business Center Administration** - Manage inventory and supply administration to ensure materials required for Business Center services are available and properly maintained. - Oversee shipping and package handling activities in accordance with franchise requirements and established procedures. - Maintain franchise records, operational documentation, and required reporting associated with Business Center activities. - Support compliance with franchise standards, documentation requirements, and operating guidelines. - Coordinate equipment maintenance and service support to minimize disruptions and maintain service availability. **Guest Experience & Service Support** - Ensure consistent execution of customer service standards and Business Center service expectations. - Resolve customer concerns requiring supervisory involvement and support service recovery efforts. - Support Business Center services that meet customer and event-related requirements. - Monitor customer feedback and recommend improvements to services, products, and operational processes. - Provide cross-coverage support for Retail Operations as needed. **Financial Transactions & Reporting** **** - Administer transaction processing activities in accordance with established financial controls and operating procedures. - Review sales activity, transaction documentation, and operational records for accuracy and completeness. - Support reconciliation, reporting, and revenue documentation activities associated with Business Center operations. - Maintain operational and financial records in accordance with established requirements. **ACCOUNTABILITIES FOR SUPERVISION** - Participate in decisions related to the selection, promotion, transfer, pay and discipline of assigned personnel. - Orient employees to MCCNO policies and procedures, clearly communicate job duties and responsibilities so individuals may proceed with certainty in the performance of their positions. - Personally conduct or oversee training for new employees to ensure established procedures are clearly understood and followed. - Monitor the work performance of assigned personnel on a continual basis, conduct effective performance appraisals, and take corrective action whenever necessary. - Create a working climate in which assigned personnel are motivated to develop their skills and abilities and demonstrate by personal example the desired standards of conduct and work performance. - Administer MCCNO policies in a fair and equitable manner with regard to discipline, tardiness, absenteeism or insubordination and fully document all incidents and actions taken. **Other Qualifications** - Ability to obtain and maintain UPS franchise certification within 30 days of hire required. - Experience in a high-volume hospitality or venue environment preferred. - Experience utilizing point-of-sale and electronic payment processing systems preferred. **Other Skills and Abilities** - Strong customer service, communication, and problem-resolution skills. - Working knowledge of inventory management, transaction processing, and operational reporting. - Strong organizational skills with the ability to prioritize multiple assignments in a fast-paced environment. - Ability to work flexible schedules, including evenings, weekend…