Associate Systems Analyst - Clinical Help Desk

## Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. Supports the design, implementation, and maintenance of software systems to meet organizational needs. Assists in system troubleshooting, providing end-user training, and performing basic project coordination. This role works closely with senior team members to ensure system functionality, deliver user support, and enhance operational efficiency. Through effective collaboration and continuous learning, this position contributes to the successful integration and optimization of technology solutions, while providing foundational technical and administrative support for various projects and tasks. **MINIMUM QUALIFICATIONS** **:** **EDUCATION, CERTIFICATION, AND/OR LICENSURE:** 1. Bachelor’s degree in Computer Science, Information Technology or a related field **OR** two (2) years of relevant experience. 2. Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology. **PREFERRED QUALIFICATIONS** **:** **EXPERIENCE:** 1. Experience in applicable business, clinical, imaging, or web application systems, including advanced workflows, focused on driving efficiency and optimization. 2. Proficiency in systems administration and providing strategic insights and improvements to business operations. 3. Experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations. 4. Understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance. 5. Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role. 6. Knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities **CORE DUTIES AND RESPONSIBILITIES:** The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. **System Maintenance, Updates, and Innovation:** - **Assist in Diagnosing and Resolving IT Issues:** Support daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed. - **Support System Modifications, Implementation, and Testing:** Help implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives. - **Participate in Functional and Integrated Testing:** Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement. - **Contribute to System Error Correction and Optimization:** Aid in identifying, diagnosing, and correcting system errors to maintain smooth operations and timely resolutions. - **Assist with User Security Management:** Apply user security settings under the guidance of senior analysts to uphold data integrity and optimize access control. - **Collaborate on System Enhancements and Optimization:** Work with senior team members to suggest and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices. - **Support Data Import/Export and Basic Reporting:** Assist in managing data transfers and generating basic reports, contributing to accurate data handling and reporting optimization. 2. **Collaboration and Communication:** - **Collaborate Effectively and Proactive…