Associate Retail Travel Agent

**Bring Your Sales Expertise to an Exciting Career in Travel!** Do you love exploring new places and sharing your experiences? At **AAA Club Alliance**, we’re looking for **enthusiastic, sales-driven individuals** who want to help others create unforgettable travel experiences. Whether you're a seasoned travel professional or just starting your journey, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this role is for you! For over 100 years, we've been the go-to travel experts as we’ve continued to evolve to meet the needs of modern travelers. Join a dynamic sales team known for providing **world-class service**, while you make our clients’ travel dreams come true. **What You’ll Do as an AAA Associate Retail Travel Agent** - Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more. - Use your personal travel experiences to inspire and guide clients. - Build long-term relationships, turning first-time clients into loyal travelers. - Leverage AAA’s established travel strategy to maximize success and achieve your sales goals. - Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies. - Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card. - Resolve client concerns under management guidance. - Attend promotional events, training, and familiarization trips to stay ahead in the industry. **Why AAA? Your Career, Your Adventure!** - **Training & Growth:** Whether you're new to the industry or an experienced pro, we invest in your success with expert-led training and coaching. This position offers a path for career growth. Through structured training, mentorship, ongoing learning, and required certification, you can advance to a Retail Travel Agent role. Beyond that, we also offer a Senior Retail Travel Agent level, providing continued opportunities for professional development. - **Exclusive Perks:** Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates. - **Paid Educational Trips:** Explore destinations firsthand and build your expertise. - **No Sundays:** Enjoy a consistent schedule with Saturday and Sundays off! - **Convenient Hours:** Monday–Friday, 9 AM–5 PM(37.5-hour work week). **Store Location: 1 River Place, Wilmington, DE 19801** **Competitive Pay & Comprehensive Benefits** - **Base Salary:** The starting base compensation for this position is $17.18 to $26.76/hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. - **Monthly Incentives:** This position is eligible to earn incentive pay with an average payout of $550 - $1,100 per month, after approximately 6 months of employment. - **Paid Time Off:** 3+ weeks accrued in your first year. - **Full Benefits Package:** Medical, dental, vision, retirement plans, and more. **Minimum Qualifications** - **Education:** High school diploma or equivalent (Associate’s degree or travel school graduate preferred). - **Experience:** - Recent experience as a retail/leisure travel agent (or comparable travel experience) - Established client base strongly preferred for this location - **Skills:** Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography. - **Certifications:** Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification. - **Satisfactory Background:** Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential fun…