Associate, Phone Support - DACH

Who we are We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing. Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go! Are you ready to shape the future of finance? Bitpanda, one of Europe’s fastest-growing fintech companies, is building something game-changing, and we want you to be part of it. We’re launching a brand-new Operations division with one clear purpose: to deliver premium, world-class support to our users, with a strong focus on phone-based customer service . We’re looking for people who are confident communicators, thrive in real-time conversations, and genuinely enjoy helping customers over the phone. This new team will be a cornerstone of Bitpanda’s future, ensuring millions of users receive fast, friendly, and reliable support. By joining, you won’t just step into a role, you’ll directly shape how people experience Bitpanda every single day and play a key part in how we redefine the way the world invests. What You’ll Do (Day-to-Day) As part of Bitpanda’s new Operations division, you will: Provide world-class service to our users primarily through phone support , and occasionally via tickets or live chat, always delivering timely, professional assistance that drives satisfaction and loyalty Align daily with your manager and collaborate closely to meet team and company targets Dive into user feedback to identify key product or feature requests and share meaningful insights with internal teams Spot opportunities to streamline and improve support processes Partner with other departments to elevate customer satisfaction and help boost our Net Promoter Score (NPS) Who We’re Looking For We’re searching for ambitious, adaptable, and curious people who: Experience in phone-based customer support, is a plus Communicate clearly and professionally Are fluent in German (C2) and comfortable in English (B2+) Thrive in a fast-moving, dynamic environment and are open to shift work (including evenings/weekends) Have experience with tools like Zendesk (a plus, not a must) Are interested in fintech, crypto, or financial markets (optional but beneficial) What’s in it for you Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. Time to recharge – On top of your standard annual leave, Prioritise your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months. Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at y…