Associate Fundraising Experience Consultant

US Hourly Rate: $21.00 - $25.00/hr # **About Us** Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com. # **About the Role** The Associate FE Consultant is a part-time member of the Frontline Fundraising (FE) Services team, responsible for delivering expert consulting support to nonprofit customers as they prepare for and execute fundraising events. Working within a high-performing team, this role applies product expertise and industry best practices to guide customers through event preparation processes, using AI-assisted tools where applicable to improve documentation quality, call preparation, and follow-up efficiency. **This position involves seasonal variability, with peak hours during fall and spring fundraising cycles averaging 20 or more hours per week.** **Essential Functions** - Conduct structured consulting calls with nonprofit customers to guide them through event preparation, following a defined agenda while maintaining an engaging and conversational style. - Create detailed Run of Show documents in collaboration with customers to support onsite and virtual event staff, ensuring accuracy and completeness prior to event day. - Advise customers on fundraising best practices, OneCause product functionality, and event logistics to improve fundraising outcomes and overall experience. - Coordinate with internal departments — including operations, support, and event staff — to track event milestones and ensure timely progression through the pre-event workflow. - Document customer interactions, notes, and action items accurately and promptly within the CRM and other designated systems. - Identify and communicate to leadership opportunities to improve service delivery, product offerings, or consulting workflows based on patterns observed during customer engagements. - Advocate for customers by surfacing challenges, escalating issues, and notifying relevant team members of risks or opportunities identified during consultations. - Participate in weekly team meetings and internal communication platforms, contributing to shared knowledge and team alignment. - Support onboarding and skill development of new consultants through mentoring, shadowing, and sharing institutional knowledge as requested. ​ **Key Behaviors — The “How”** - Communicates clearly and professionally across written, verbal, and presentation modalities; adapts style to nonprofit customer audiences with varying levels of technical familiarity. - Demonstrates strong organizational discipline, managing multiple concurrent customer timelines with consistent follow-through and attention to detail. - Operates with initiative and reliability in a part-time, remote capacity, maintaining accountability during seasonal volume peaks without close supervision. **Outcome Expectations — The “Impact”** - Customers complete pre-event preparation on time and with high confidence in event execution, as evidenced by complete Run of Show documents and resolved open items prior to event day. - Customer satisfaction is maintained or improved through consultations that are informative, efficient, and responsive to each organization’s unique event goals. - Service delivery gaps and product improvement opportunities are surfaced to leadership in a timely and actionable manner, contributing to continuous improvement of the consulting practice. **Required Minimum Qualifications** - Demonstrates ability to build and mainta…