Associate Director of Social Media & Community

Job Title: Associate Director of Social Media & Community Location: New York, NY (In-office 4x per week) Company: Kizen, www.kizen.com About Us Kizen is a leading AI platform for the future of work, redefining how people and AI seamlessly move and improve as one. Founded on the principle that technology should make work more meaningful, Kizen creates AI systems (AKA assistants) that learn, adapt, and improve over time, just like the people who use them. Today, Kizen powers millions of mission-critical experiences for leading organizations in highly regulated industries like insurance, healthcare, and financial services. Some of the ways we support these teams include: helping insurance agents manage contracting and commissions, enabling healthcare providers to deliver proactive patient care, and empowering financial institutions to classify documents and extract data automatically. We’re solving operational problems and helping the world’s most complex organizations give their teams the tools they need to do more, grow faster and live better. And this is just the beginning! Kizen is where enterprises get AI that works on day one and is flexible enough to shape it to their own organizations. Our AI-first platform is easy to adopt, scale, and trust making it a destination for developers to build new applications and business teams to customize AI assistants, all in one place. Join us in transforming how industries work, one person, one workflow, one AI assistant at a time! About the Role We’re hiring an Associate Director of Social Media & Community (IC) to scale Kizen's voice through consistent and differentiated programs that build community engagement across YouTube, LinkedIn and Reddit , and scaling to other platforms, to ensure Kizen remains at the forefront of the AI conversation. Working directly with our VP of Product and Content Marketing, you will shape the conversation around agentic AI and the future of enterprise work, creating content that powers engagement across social and community channels. This person will be a self-starter who has a proven track record of driving and executing successful campaigns for B2B environments that have driven increased followers, engaged conversations, improved search ranking improvements and driven inbound opportunities. Core Responsibilities Social Content Strategy: Adapt company initiatives/campaigns into 360 content programs across social and community environments to build brand awareness and trust. Develop and design calendar for our company pages and founders to elevate our voice as industry thought leaders. Community Management: Proactively monitor social channels and community discussions across platforms, looking for opportunities to provide exceptional service, respond to customer needs and join in critical conversations. Own specific topics within discussion boards (i.e. Threads) that drive community engagement. Channel Planning & Growth: Develop channel-specific strategies that optimize efforts around the right platform for the audience and goal + identify new channels, formats and approaches that grow reach and drive leads. Insight-Driven Approach: Use data as a driver to build strategy and identify high-value topics or content gaps. Track and report on performance, turning metrics into actionable recommendations. Optimize approach based on algorithmic changes and conversion performance across channels. Cross-Functional Collaboration: Work closely with Marketing Leads, Executives, Design, Solutions, and FDE teams to align social and community content with broader company strategic initiatives. End-to-End Video Development: Create high-quality, entertaining, and trustworthy video content (Short-Form + Long-Form) that matches our brand's unique voice, balancing the business goals with our brand reputation and surrounding environment. Required Experience 5-10+ years of B2B marketing experience in social media, community management, or influencer marketing. Proven track re…