Associate Director, Client Partnership - Creative + Media (B2B) - Remote US

WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. THE ROLE: We expect an Associate Director, Client Partnership to develop a deep understanding of the clients in their portfolio—their business, challenges, goals, competitive landscape, and opportunities for growth. You'll represent DEPT® as a trusted client partner, helping connect business priorities to media strategy and execution while driving alignment across teams and workstreams. This role will work closely across Media (Paid Search, Paid Social, Programmatic etc.) and Creative, and other cross-functional teams. The ideal candidate combines strong client partnership skills with deep media expertise and the ability to connect the dots across channels, ensuring our work is cohesive, high-quality, and moving our clients' businesses forward. This is a remote, US-based role. Candidates located in the Pacific or Mountain time zones are preferred. WHAT YOU'LL DO CLIENT MANAGEMENT Partner with senior clients and internal teams to develop annual media strategies aligned with broader business objectives. Lead and participate in recurring meetings with client-side leadership focused on business performance, macro goals, industry trends, strategic opportunities, and opportunities to drive growth. Build strong relationships with key client stakeholders, developing a deep understanding of their business and serving as a trusted day-to-day partner. Drive client satisfaction, retention, and organic growth by proactively identifying needs, risks, and opportunities. Navigate and resolve issues that arise across accounts, exercising sound judgment on when to solve independently and when to escalate. Represent Client Partnership across client, vendor, and internal conversations and provide continuity across workstreams. TEAM PARTICIPATION & STRATEGIC LEADERSHIP Partner with media teams to drive integrated strategies and work that moves clients' businesses forward. Serve as connective tissue across Paid Search, Paid Social, Programmatic, Strategy, Analytics, Data Science, Data Tech, Creative, and other relevant workstreams. Ensure teams are operating as one integrated media organization rather than independent channel teams, identifying dependencies, opportunities, and risks across channels. Lead and contribute to strategic responses to briefs and develop strong POVs across media, data, technology, and emerging industry opportunities. Connect performance across channels, drawing conclusions and translating analysis into actionable insights and recommendations. Review cross-channel reporting and client-facing deliverables to ensure the work tells a cohesive story, answers the right business questions, and meets a consistently high quality bar. Challenge teams constructively when recommendations, reporting, or deliverables do not meet client or DEPT® standards. Proactively identify opportunities to improve collaboration, workflows, reporting, and operational consistency across teams. Contribute ideas and experience to the broader strategic process. Support employee retention, mentor junior team members, and contribute to direct reports' development, where applicable. OWNERSHIP & EXECUTION Excellent judgment under ambiguity. Makes progress without waiting for perfect requirements, exercises sound judgment independently, and knows when to…