Associate Clinical Director (ACD) – CCM/PCM

Associate Clinical Director (ACD) – CCM/PCM Title: Associate Clinical Director (ACD) – CCM/PCM Location: Hollywood, FL Schedule: Full time Salary: Negotiable About MedElite Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, "treat in place" model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country. Job Summary MedElite is a fast-growing healthcare company with a mission to serve a vulnerable, underserved post-acute care facility population across the country. This role offers the opportunity to get involved in meaningful projects and initiatives across the business, with significant opportunity for career advancement as the company continues its year-over-year growth. As the Associate Clinical Director (ACD) for CCM/PCM programs, you will support the Senior Director in driving operational excellence, quality assurance, and program performance across Chronic Care Management (CCM) and Principal Care Management (PCM) initiatives. This role blends operational leadership, data analysis, and clinical program oversight, ensuring consistency, compliance, and continuous improvement across teams and facilities. The ideal candidate is highly analytical, detail-oriented, and experienced in care management workflows, reporting, and quality assurance processes. Key Responsibilities Operational Leadership & Program Oversight Support the Senior Director in executing program goals, initiatives, and quality metrics for CCM and PCM Oversee daily operations to ensure staff meet documentation, accuracy, and productivity standards Provide real-time support to coordinators for workflow and charting challenges Ensure consistent implementation of policies, workflows, and compliance standards across all facilities Training, Auditing & Quality Assurance Conduct routine chart audits to ensure adherence to CMS guidelines and internal standards Support onboarding and ongoing training for coordinators, reinforcing documentation accuracy and workflow consistency Partner with the Quality Assurance team to identify trends, gaps, and systemic issues; implement corrective action plans Support and educate offshore teams to ensure accurate data entry and alignment with clinical documentation Reporting & Process Improvement Partner with leadership to conduct deep-dive analyses of reporting outputs, ensuring data accuracy and integrity Validate consistency between interactive dashboards and static reports; identify and resolve discrepancies Lead initiatives within reporting-focused projects to enhance usability, reliability, and audit readiness Track and trend key metrics including accuracy, productivity, and audit completion rates; present actionable insights Facility & DON Outreach Support Prepare and validate facility-facing reports for Director of Nursing (DON) outreach initiatives Support coordination of DON meetings and synthesize feedback for leadership review Assist in training leadership teams on conducting effective clinical and relationship-driven discussions with facility partners Collaboration & Communication Collaborate cross-functionally with Program Leads, QA, Compliance, and Data Analytics teams to ensure alignment Maintain consistent communication with the Senior Director regarding progress, risks, and operational needs Participate in leadership meetings and contribute to strategic planning and process improvement initiatives Requirements Bachelor’s degree required; clinical or healthcare-related field preferred 4+ years of experience in healthc…