Associate Client Success Partner

**This Is the Place to Be:**​ **Connecting Futures Now! [DHI Group, Inc.](https://dhigroupinc.com/home/default.aspx)** is the parent company of career marketplaces, [Dice](http://www.dice.com/) and [ClearanceJobs](http://www.clearancejobs.com/). We connect candidates with career advice, resources and ultimately a dream job. At DHI, we’ve built a workplace where great people do meaningful work. This is the place to be, and we want you here with us.​ **You Belong Here:**​ Join a mission-driven company that puts its people first. We’re a collaborative, supportive team that lives by our “One Team” value – working together and winning together. Voted as a certified Great Place to Work®, our team members feel their opinions count and are cared for by DHI. 92% of employees say DHI is a Great Place to Work – 35% higher than the average U.S. company. We’ve built a culture grounded in collaboration, growth, and giving back through volunteering and employee resource groups. Come be part of something worth showing up for! ### About the team: As part of our Client Success team, you will work alongside an experienced Senior Client Success Partner to learn the craft of client success through hands-on observation and guided development. Our team is focused on delivering an exceptional client experience — helping ClearanceJobs clients get the most out of their investment using tools like Salesforce and Tableau. ### About the role: As an Associate Client Success Partner, you will work directly alongside an assigned Senior CSP — supporting their book of business through structured shadowing, administrative contribution, and progressive skill development as you build the foundation for eventually managing your own accounts. ### Why we’re hiring for this role: This role allows us to invest in the next generation of Client Success talent, developing individuals from the ground up to strengthen the long-term health and continuity of our client success organization. ### Once hired, you will: • Shadow your assigned Senior CSP on client calls — taking notes, joining pre-call prep, and participating in post-call debriefs to build client knowledge. • Handle administrative tasks including CRM documentation, data entry, and account record maintenance in Salesforce and ClearanceJobs Admin. • Support the Senior CSP with client-facing materials, meeting agendas, and follow-up documentation. • Complete onboarding training modules, product certifications, and learning milestones on schedule. • Practice client-facing skills through structured role plays with other CSPs. ### As you progress in the role, you will: • Develop a working understanding of account health signals, risk indicators, and expansion opportunities through ongoing observation and involvement. • Build independence in CRM and administrative tasks, completing them accurately and on time without requiring correction. • Grow product knowledge sufficient to support client-facing training sessions alongside your Senior CSP. • Complete the internal demo certification and meet the criteria for the 6-month promotion readiness assessment. • Develop the judgment and foundational skills to transition into owning your own book of business as a full CSP. ### What you bring to the team: **Required:** • Clear, professional written and verbal communication skills with a desire to develop client-facing abilities. • Strong attention to detail and organization — able to manage multiple priorities with direction. • A collaborative, coachable mindset with a genuine commitment to growth and continuous improvement. • Working knowledge of Microsoft Office; openness to learning Salesforce and Tableau. • High school diploma required **Preferred:** • Bachelor’s degree preferred, or equivalent experience. • Prior experience in customer support, administrative, service, or client-facing role. • Early exposure to sales concepts, data-driven thinking, or customer success practices. • Familiarity with or curiosity about AI too…