Associate, AI & Process Automation

[Point B](https://www.pointb.com/) is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead. We're consulting done different. While others might say it, we live it—your success is our success. We start with the challenges you face, then partner to drive to what’s right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value. When you partner with Point B, you’ll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs. We're ready to start generating your future today. ### JOB SUMMARY The Associate is an onsite client-facing role responsible for leading discrete workstreams supporting process improvement, intelligent automation, and AI-enabled transformation initiatives. Associates independently perform analysis, facilitate client working sessions, develop recommendations, and collaborate with business and technical teams to design solutions that improve operational performance. ### RESPONSIBILITIES: **Decision Making & Influence** - Independently manage assigned workstreams and deliver high-quality client outcomes with limited oversight. - Prioritize work, identify risks, and recommend practical solutions to engagement leadership. - Manage project activities, timelines, and deliverables for assigned workstreams. **Client Service Delivery** - Facilitate client interviews, workshops, and working sessions to understand business objectives and operational challenges. - Analyze business processes, operating models, data, and technologies to identify improvement opportunities. - Develop future-state process designs and implementation recommendations. - Prepare executive-ready deliverables, business cases, roadmaps, and presentations. - Coordinate effectively across client stakeholders, technical teams, and engagement leadership. - Support implementation planning, organizational readiness, and adoption activities. ***Capability-Specific Examples (IO – Automation & AI)*** - Lead process discovery and operational assessments to identify automation and AI opportunities. - Evaluate business processes for automation feasibility, value, complexity, and implementation readiness. - Translate business requirements into functional specifications, user stories, and solution requirements. - Partner with technical teams to design, configure, test, and deploy automation solutions. - Support process mining, workflow redesign, and operational analytics activities. - Develop automation business cases, value assessments, and implementation roadmaps. - Help clients redesign work by integrating AI, automation, data, and process improvements into future-state operations. - Support governance, change management, and user adoption activities throughout implementation. **Business Development** - Support proposal development and client pursuits. - Identify client needs and connect opportunities to Point B capabilities. - Build trusted client relationships through exceptional service delivery. **Leadership** - Mentor Analysts by providing coaching, feedback, and day-to-day guidance. - Foster collaboration across engagement teams. - Demonstrate ownership, initiative, and accountability for client outcomes. - Consistently demonstrate Point B values. **Intellectual Capital** - Contribute to development of methodologies, playbooks, accelerators, and thought leadership. - Continue building expertise in AI, automation, enterprise technologies, and operational transformation. - Share lessons learned and leading practices across the capability. ### REQUIRED QUALIFICATIONS: - B.A. or B.S. degree required; MBA preferred. - 2+ years of consulting,…