Associate Account Operational Executive - Arizona

**Associate Account Operational Executive -** *Arizona* *Full-Time | $80,000–$100,000 + Equity | Healthcare | Leadership | Patient Experience* **About HALO Diagnostics** At **HALO Diagnostics (HALO Dx)**, we believe every patient is unique — and their healthcare should be too. We're redefining early detection and precision-focused medicine by delivering tailored care that targets the most serious health conditions. Through cutting-edge diagnostics and patient-first operations, HALO is helping patients live longer, healthier lives. We are seeking a **strategic, patient-focused leader** to join our team as an **Associate** **Account Operational Executive**. In this role, you’ll lead a team of **10+ Patient Navigators** across multiple sites in the Arizona area, working closely with clinical partners to deliver high-quality patient experiences and operational excellence. This position is essential to scaling our impact — you’ll optimize workflows, mentor talent, and ensure seamless site execution while championing our mission of early detection and individualized care. **What You’ll Do** **Lead & Manage Teams** - Directly manage a team of 10+ non-exempt Patient Navigators across multiple **Arizona** -area sites. - Maintain working proficiency in the Patient Navigator role and step in to provide direct coverage when needed, both to ensure continuity of patient care and to effectively support, coach, and empower the navigator team. - Monitor team performance, provide feedback, and conduct regular evaluations. - Oversee attendance, approve time sheets, and manage time-off coordination. - Initiate disciplinary action and ensure team accountability as needed. **Champion Patient Experience** - Act as a strong advocate for patients and your team, ensuring consistent, compassionate care. - Support Patient Navigators who guide patients through imaging and genetic testing journeys. - Serve as the operational link between frontline teams and leadership. **Drive Operational Excellence** - Refine and maintain site workflows to support efficient patient flow and service delivery. - Partner closely with partner Site Managers to ensure seamless day-to-day operations. - Identify and resolve operational issues through data-driven decision-making and KPI analysis. **Develop & Train Talent** - Train new hires and support ongoing team development in collaboration with the National Training Team. - Lead onboarding efforts for new team members and ensure readiness for new site launches. - Promote a culture of continuous learning and improvement. **Collaborate Across Teams** - Serve as a key liaison between account management, training, and leadership teams. - Contribute to company-wide projects including new imaging center rollouts and staff transitions. **Education** - Bachelor's degree in **Healthcare Administration, Business Administration, Operations Management**, or a related field required. - Equivalent combination of education and relevant healthcare operations experience will be considered. **Required Experience** - **3-5+ years of progressive experience** in healthcare operations, account management, or clinical support leadership. - **2+ years of people management experience**, including direct supervision of teams of 8-10+ employees. - **Experience supporting multi-site healthcare operations** (imaging centers, diagnostics, outpatient clinics, labs, or similar environments). - **Proven ability to manage non-exempt staff including:** - Scheduling - Timekeeping - Performance management - Corrective action - Demonstrated success **improving patient experience, workflow efficiency, and operational KPIs**. - Strong collaboration experience with **clinical partners, site leadership, and cross-functional teams**. - Comfortable operating in **fast-growing or scaling healthcare organizations**. - Experience leading teams involved in **patient navigation, care coordination, or patient access services**. - Hands-on involvement in **new site launches,…