Assoc. Operations Support Spec (Underwriting)

**** **Who We Are** For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family. **About the Position** Glatfelter Insurance Group is seeking an **Associate Operations Support Specialist** in our Client Service Operations department. This position is responsible for operational support and administrative functions of GIG, and our external distribution network, within established quality, service and productivity standards under general supervision. The successful candidate will also: - Assist with procedure development and maintenance to meet established standards - Work with various departments and programs within GIG to ensure cross-functional communication and collaboration. - Gather information from clients and/or GIG business units to define problems. - Identify, analyze, develop and test proposed business solutions for business problems and issues. - Assist with development of support plan to prioritize and resolve operational issues. - Address client issues promptly and accurately. - Handle escalated issues and follow-up on outstanding issues promptly. This position is required to be onsite at our York, PA office. **** **Key Responsibilities** - Reviews identified account and processing differences and forward to appropriate Underwriting Assistant for resolution. - Completes any special projects given by management. - Performs cancellations and non-renewals for P&C Underwriting staff in all systems within territory. - Completes quote and QFE purges, pricing sheet intervention and document repository cleanup as requested by Underwriting staff. - Prepares manual billing in ConceptOne for GRP and GHP SL, as well as Workers’ Compensation. - Evaluates and analyzes system issues as identified by the underwriting staff and provide resolution to same. - Handles inquiries from Underwriting staff on business rules and systems and provides solutions. - Participates in cross team discussions within Client Service Operations to identify efficiencies and collaborative projects. - Performs responsibilities necessary to ensure the accurate and efficient processing of assignments within designated span of control, line of business and area of specialization. - Upholds the highest standards of customer satisfaction and service to GIG business units, and our external distribution network. - Maintains confidentiality of information and disposes of material in approved manner. - Contributes to the team effort by performing other assigned duties as needed. **What We’re Looking For** - High School Diploma or equivalent required. - One (1) year work experience with insurance systems, or appropriate transferrable experience in a related field. **Technical Qualifications:** - Basic knowledge of related computer applications and basic computer technologies. - Basic knowledge of insurance company and agency operations. - Basic problem-solving and analytical skills. - Ability to interact and communicate wi…