Assistant Store Manager

**Tecovas** is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talented **Full-Time** **Assistant Store Manager** that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience. Responsibilities will include: CUSTOMER EXPERIENCE - Cultivates an environment of genuine customer connection - Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values - Facilitates an energized pace, positive service environment and team development - Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience - Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer LEADERSHIP & TEAM MANAGEMENT - Supports the Store Manager in recruiting, hiring, and retaining top talent - Supports the Store Manager in creating and maintaining a succession strategy - Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities. - Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager TRAINING & DEVELOPMENT - Deliver world-class, in-person training (in conjunction with e-learning) to all new team members - Ensure timely completion of new hire training paths - Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress - Suggest improvements or new programs related to retail training - Ensure the compliance of all training activities with established policies and best practices - Work closely with store leadership to prepare, plan, schedule, and execute new hire training - Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services - Attend regular training meetings to ensure understanding of necessary information VISUAL MERCHANDISING - Productive planning, presetting, and on-time execution of visual directives - Submit store photos as requested and complete feedback given by HQ - Participate in visual training calls with HQ partners to support new product launches - Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed - Support store presentation through sell through and markdown cycles - Maintain in-store marketing elements and accurate presentation of store collateral - Work with store manager to ensure schedule is reflective of visual set times for product launches - Partner with store leaders for new hire visual training - Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props BUSINESS OPERATIONS - Upholds and ensures compliance with shipments, transfers and restock standards - Adheres to and develops awareness around internal and external Loss Prevention procedures - Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards - Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision **Qualifications:** - 3+ years Retail Management experience - Exceptional leadership, selling, and customer service skills - Strong merchant skills and a history of delivering financial results - Proven record of hiring and developing great talent - Experienced in coaching, counseling & conflict resolution - Independent, proactive, results-driven work ethic - Utmost character, honesty, and transparency **Requirements:**…