Assistant Store Manager

| **Assistant Store Manager** | | --- | | **Job Title:** | Assistant Store Manager | **Location:** | Chino Hills, CA | | **Department:** | Retail Store | **Status:** | Regular, Full-Time | | **Reports To:** | Store Manager | **FLSA Category:** | Non-Exempt | | **Direct Reports:** | None | **Level:** | Midlevel | | **Relevant Experience:** | 3+ Years | **Salary Range:** | $21-22/hour | **Position Summary** The **Assistant Store Manager** plays a key leadership role in supporting the daily operations of Rocky Mountain Chocolate Factory's corporate retail store. This position partners with the Store Manager to deliver exceptional customer experiences, drive sales performance, maintain operational excellence, and develop a high-performing team. This role is responsible for overseeing day-to-day store operations, supporting employee recruitment and development, ensuring compliance with company policies and food safety standards, maintaining inventory and merchandising, and contributing to the achievement of sales and profitability goals. This is a hands-on leadership role for someone who values customer service, teamwork, accountability, operational excellence, and developing others. The Assistant Store Manager leads by example, creating an engaging shopping experience while fostering a positive, respectful, and results-oriented work environment. **Key Responsibilities** **The Assistant Store Manager will be expected to consistently deliver outstanding outcomes in the following areas:** 1. **Customer Experience** - Deliver exceptional customer service by creating a welcoming, engaging, and memorable shopping experience. - Resolve customer questions and concerns professionally and promptly. - Promote product knowledge through sampling, demonstrations, and personalized recommendations. - Foster customer loyalty and repeat business. 1. **Store Operations** - Support daily retail operations to ensure efficient and effective store performance. - Maintain store cleanliness, organization, merchandising, and visual presentation standards. - Ensure products are properly stocked, rotated, and displayed. - Assist with inventory counts, ordering, receiving, and inventory accuracy. - Operate and troubleshoot the point-of-sale (POS) system as needed. 1. **Sales & Business Performance** - Support achievement of sales goals, profitability targets, and key performance indicators. - Identify opportunities to increase sales through merchandising, promotions, sampling, and community partnerships. - Collaborate with Marketing and Corporate teams on promotional initiatives. - Assist in developing local business and corporate sales opportunities. 1. **Leadership & Team Development** - Assist with recruiting, interviewing, onboarding, and training new team members. - Coach employees to improve performance, customer service, and product knowledge. - Foster a positive, collaborative, and accountable team culture. - Support scheduling, timekeeping, and daily workforce planning. - Provide leadership in the absence of the Store Manager including scheduling, approving timekeeping records, and keeping in accordance with company and regulatory standards. 1. **Safety & Compliance** - Promote a safe working environment by ensuring compliance with OSHA, FDA, company, and local health regulations. - Enforce food safety, sanitation, cash handling, and operational procedures. - Ensure compliance with Company policies, loss prevention practices, and quality standards. 1. **Administrative & Financial Support** - Assist with payroll preparation, timekeeping review, and employee documentation. - Prepare bank deposits and maintain accurate cash handling procedures. - Maintain operational records and reports as required. - Support special projects and other operational initiatives as assigned. *This role requires strong leadership, customer service, organization, and communication skills, along with the ability to balance operational responsibilities while creating an excep…