Assistant Store Manager

1115 St. Johns Parkway Jacksonville, FL 32259 Our Philosophy: Work is the Cornerstone of Life At Goodwill, we believe that the opportunity to work can - and does - change a person’s life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks the cycle of poverty. It’s a philosophy that we have been following in North Florida since 1940, when our local organization was founded as one of a growing number of independent non-profit affiliates of what is now Goodwill Industries International. Today, Goodwill Industries is the nation’s largest private provider of training and employment services for people with disabilities and special needs. And our local organization has grown into one of Goodwill’s top performers in placing people into employment. Responsible for assisting the Store Manager in the store’s daily operation and achievement of sales results, while assuring the delivery of excellent customer/donor service. Manages the processing of donated goods, and works with the store’s managers to ensure staff is properly trained and performing effectively. Responsible for opening and closing the store in the absence of the Store Manager and Key Holder. Job Duties Management Duties - Supervises the processing of donated goods in a timely and accurate manner while following the production system - Fosters team work among management staff to accomplish store goals - Coaches, trains and develops (management) team and oversees the training of store personnel - Delegate, as needed, the daily and weekly scheduling of staff - Addresses employee issues by resolving employee complaints and concerns, providing ongoing performance feedback, conducting formal performance appraisals, and counseling employees as necessary - Administers disciplinary actions in coordination with the Area Manager and under the general auspices of the Human Resources department - Responsible for the store's overall operation, including maintaining daily and weekly reporting of sales, donations and overall financial results - Responsible for store revenue goals and budgeted expenses - Contributes toward store profitability by seeking opportunities to increase sales, manage inventory and labor costs - Ensures the accuracy of all cash handling and cash register functions. Ensures proper accounting for all store revenue - Organizes work throughout the store in a manner that facilitates effective customer service and a profitable operation - Ensures the store's appearance is properly maintained - Ensures compliance with all store policy and procedures, especially in the Store Manual, Safety Manual, and the Employee Handbook - Trains and develops staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures promote a safe, productive work environment - Ensures all company policies, store standards and procedures are communicated effectively to staff and adhered to in a consistent manner - Ensures good customer/donor relations by maintaining high standards of customer service. Continually reinforces customer service standards, as well as Goodwill's mission - Completes various administrative duties, including: - Communicates transportation needs and concerns with the Area Manager - Opens and closes the store in a timely and thorough manner - Reports Facilities issues and problems that need attention - Makes daily deposits Back of Store Duties - Maintain well organized and clean production area - Facilitate the (un)loading of product from/to company trucks - Trains employees regarding the processing, sorting, hanging and organization of donated goods - Greets donors and receives merchandise, providing donor with an itemized receipt, if desired - May remove donations from donor's vehicle - Breaks down donation in to appropriate bins of like merchanise - Examines shoes, electrical, and mechanical merchandise and other non-clothing items to determine, appropriateness for sales floor…