Assistant Store Manager (full-time) - Programming and Special Events

About the Company CAMP is a Family Experience Company that helps answer the question, "What should we do today?" through a unique combination of retail, media, and entertainment. Launched in 2018, CAMP operates retail locations in Atlanta, Los Angeles, Chicago, Boston, New York, Dallas, DC Markets and King of Prussia, PA and serves families everywhere via its digital platforms. What is the Role? We are looking for a Full-Time Assistant Store Manager - Responsible for Programming and Special Events, to join our SouthPark team. You will be responsible for guiding CAMP’s families through our retail experience, ensuring they have a magical experience and want to return! This includes: SELLING FLOOR Support the General Manager in managing the day-to day operations of the store to ensure store and teams meet KPI targets Collaborate with General Manager to develop clear action plans for the store and team and strive to achieve objectives, deliverables and timelines for each plan Act as a results-driven role model for the team to impact sales generation and exceptional customer service Lead and support the oversight of the Canteen floor; acting as Manager on Duty to ensure all operational and customer facing needs are met Monitor and coach staff to continually improve selling opportunities and build genuine customer relationships Create and implement visual and merchandising strategies to increase sales. Utilizes selling reports to understand floor capacity, layout and sell through opportunities Support the General Manager and leadership team with goal achievement (KPIs) Motivate and inspire the team to achieve/exceed hourly, daily, weekly business goals through in-store selling, using strong business acumen skills Create and maintain a positive and productive work environment that fosters diversity, inclusivity, teamwork, creativity and a passion for the Camp brand Partner with the General Manager to identify and assess training needs. Create tailored training plans to implement various training methods to enhance team members skills and performance Assist in managing labor spend to optimize responsible spending and profit opportunities Other duties as assigned PROGRAMMING/CELEBRATIONS Lead the planning and execution for all programming, special events and celebrations that take place in the store Ensure schedule is written to leverage all in-store programming events (Meet & Greets, Slime Bootcamps, Birthday Parties, etc) Communicate all upcoming special events to store to team to maximize increase in customer traffic and business opportunities Consistently works to optimize revenue potential by identifying programming opportunities during peak and non-peak times. Partner with Director of Programming to optimize performance Engage with all incoming birthday party leads. Actively sell/upsell birthday parties to achieve selling targets. Partner with Celebrations and Events Sales Coordinator to optimize performance Ensure available time slots are up to date to maximize events and party booking opportunities Manage and coach team performance to ensure customer experience and reviews are positively impacted Ensure all programming related supplies are fully stocked. If necessary, place supply orders to ensure proper inventory levels What is required? Ability to work at least one weekend day/week, but ideally both! Open availability. This role is full-time, and you will be working approximately 40 hours / each week Strong organization skills with a keen attention to detail Demonstrated ability to lead and motivate a team to achieve goals Prior work experience in any of the following areas: retail, child-care, child development/ education, performing arts. Excellence, enthusiasm, and excitement around engaging with children and families creatively. Desire to be part of a tight-knit team looking to transform the traditional retail experience. Patience, warmth, joy, and humor. Bonus but not required: you may have hidden talents that can add m…