ASSISTANT STORE MANAGER - COMPUTER SERVICES

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented **ASSISTANT STORE MANAGER - COMPUTER SERVICES**. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years! [Click here to view our job video](https://www.youtube.com/watch?v=5c4o5U9pCaI&t=13s) **MAJOR RESPONSIBILITIES:** - Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store level - Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service department - Maintain fiscal and operational controls, including planning and managing the departmental budget (Service Department P&L) - Ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy - Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions. Ensure all associates maintain appropriate technical certifications (CompTIA A+, Apple, and all other vendor certifications as required) to enable proper service of products - Participate in and lead open and close procedures, including freight flow and merchandise processing, as well as tracking of company assets through inventory control - Manage staffing, onboarding and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers - Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated - Ensure human resource issues are handled in accordance with guidelines; partner with the Regional HR Manager and Store Manager when needed. Serve as manager-in-charge during the absence of the General Manager or other store managers - Perform additional duties and responsibilities as assigned **EDUCATION & EXPERIENCE:** - Minimum of 5 years of experience in a high-volume retail environment (30,000+ sq. ft.), preferably with a big-box retailer or in consumer electronics - Bachelor’s degree preferred - Proven experience in retail management, including sales, operations, merchandising, inventory, and customer service - Demonstrated ability to recruit, develop, and retain a strong team - Strong business acumen with the ability to execute corporate strategies and analyze market competition - Proficiency in Microsoft Office applications - Flexible availability, including early mornings, evenings, weekends, and holidays - Occasional travel required for meetings, trainings, and other business-related needs - Requires standing and walking throughout the store for the duration of each shift, with periods of sitting for administrative tasks - Requires frequent manual lifting and carrying of 11–75 lbs and occasional manual lifting of 76–100 lbs to load equipment and stock shelves - Requires the constant use of manual tools, including pallet jacks and dollies, alongside repetitive keyboard operation **MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:** - Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates - Employee Discount that includes a Friends & Family Discount Program - Tuition Reimbursement & Education Discounts - Paid Time Off for Regular Associates - 401K Plan with Company Match - Esteemed Vendor & Company Job Training - Career Advancement Opportunities **OUR GROWTH OPPORTUNITIES:** At Micro Center, w…