Assistant Store Manager - Bass Pro Shops

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! This shop-in-shop location will be located in the Bass Pro Shops in Sayreville, NJ. We're looking for a Full-Time Assistant Store Manager to join our team who will bring an immersive Tecovas retail experience to Bass Pro Shops’ customers and help lead a profitable, customer-centric store. As a Tecovas ASM, you are a key part of the engine that keeps the store running — supporting the Store Manager in developing a high-performing team, owning an Area of Responsibility, and delivering an exceptional in-store experience day in and day out. You will support product flow, uphold visual standards, and apply your leadership and merchant skills to create a store environment that is unmistakably Tecovas. Responsibilities will include: CUSTOMER EXPERIENCE - Cultivates genuine customer connections and acts as a brand ambassador - Maintains active floor presence, managing multiple customer interactions simultaneously - Delivers high-quality product services (branding, debossing, boot stretching, brim shaping, boot shines) - Leads professional and gracious resolutions for customer returns, exchanges, or warranty inquiries. - Leverages OMNI Channel tools and processes to better serve the customer LEADERSHIP & TEAM MANAGEMENT - Sets the tone and energy for the day, building team morale and a people-first culture - Supports the Store Manager in recruiting, hiring, and retaining top talent - Owns an assigned Area of Responsibility (AOR) and drives accountability within it - Fosters strong communication and teamwork across operational, visual, and customer priorities - Provides real-time feedback, coaching, and training; escalates issues as needed TRAINING & DEVELOPMENT - Delivers in-person onboarding training alongside e-learning for all new hires - Ensures timely completion of training paths and compliance with established policies - Facilitates ongoing training for new products, services, and initiatives - Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services - Attend regular training meetings to ensure understanding of necessary information VISUAL MERCHANDISING - Executes visual directives on time and submits store photos with HQ feedback - Partners with store leadership to uphold VM standards and complete replenishment - Supports store presentation through sell-through and markdown cycles - Oversees floor and window standards — lighting, cleanliness, displays, and props BUSINESS OPERATIONS - Executes store opening and closing procedures - Monitors daily communications across email, Slack, and Zipline - Sets up daily tools (hitching posts, zone charts) and coordinates team break coverage - Manages Amazon and supply orders; maintains an organized backroom - Updates the sales whiteboard weekly and speaks confidently to store performance - Ensures compliance with shipments, transfers, restock, and Loss Prevention standards - Demonstrates flexibility across all functional areas — visual, operations, and beyond Qualifications: - 3+ years retail management experience - People-first mentality with a positive attitude and ability to build team morale - Ability to handle difficult situations with grace and professionalism - Strong merchant skills and a history of delivering financial results - Proven record of hiring, developing, and retaining talent - Comfortable speaking to store performance metrics and driving business conversations - Experienced in coaching, counseling, and conflict resolution - Flexible, cross-functional, proactive, and results-driven - Utmost character, honesty, and transparency Requirements: - High School Diploma required (College Degree preferred) - Must be at least 18 years of age - Ability to stand/walk for extended periods; lift up to 30 lbs; bend, squat, and kneel as needed - Must be a…