Assistant Spa Manager

Spencer's is a luxury boutique spa redefining the modern wellness experience. With our flagship location in the heart of SoHo, New York City, and a second in West Hollywood, California & our newest in Williamsburg, Brooklyn we blend timeless design with advanced wellness treatments to offer something truly unique: elevated, luxurious spa experiences at an accessible price point. Our chic facilities offer state-of-the-art equipment. Spencer’s is less a traditional spa and more a space for design, comfort, and effortless aesthetic, a place for our guests to slow down, feel taken care of, and enjoy every detail. Behind every experience is a passionate team of expert therapists, attentive sales associates, dynamic people managers, and visionary corporate leaders. We thrive on collaboration, creativity, and a shared commitment to excellence. Together, we’re creating new experiences and reimagining wellness. If you’re driven by purpose, inspired by design, and passionate about wellness, we invite you to grow with us. **Job Title:** Assistant Spa Manager **Location:** Williamsburg, Brooklyn **Compensation:** $75,000 **Position Type:** Full-Time, In-Spa **About Us:** Spencer's is a luxury spa group with locations in the New York City and Los Angeles areas. Offering top-tier wellness treatments in a luxurious setting, Spencer’s focuses on delivering exceptional guest experiences, unmatched customer service, and a brand ethos synonymous with relaxation and design. **Overview:** As the Assistant Manager at Spencer's, you will be a key member of the spa’s leadership team, supporting the Spa Director in overseeing daily operations while also acting with autonomy and leadership when the Director is off-duty. This role requires a proactive, hands-on approach to managing the spa environment, ensuring excellent service, staff performance, and guest satisfaction. You will take the initiative to address challenges, resolve issues promptly, and maintain the high standards Spencer’s is known for. Your ability to problem-solve effectively, demonstrate leadership, and contribute to the spa’s growth will be critical to your success in this role. This critical leadership role is responsible for optimizing front desk operations, managing a high-performance sales team, and ensuring revenue growth through strategic membership and package sales. Reporting directly to the Spa Director, this individual will be instrumental in driving topline sales, enhancing client experience, resolving operational challenges, and ensuring team accountability. ### **Key Responsibilities:** **Sales Leadership & Revenue Growth** - Drive membership and package sales by implementing and executing high-conversion sales strategies. - Lead by example and personally exceed individual sales goals while coaching the team to do the same. - Monitor key sales metrics, analyze trends, and proactively adjust strategies to maximize revenue. - Develop, implement, and manage targeted promotions and sales initiatives to drive membership growth. - Conduct ongoing training in high touch sales techniques, customer engagement, and upselling strategies. - Ensure every guest interaction is an opportunity for revenue generation, customer retention, and referral growth. **Operations & Team Leadership** - Oversee daily front desk operations, ensuring efficiency, service excellence, and adherence to company standards. - Supervise, train, and motivate a team of front desk associates to deliver a seamless client experience. - Hold team members accountable for achieving individual and team sales targets. - Optimize front desk workflows, staffing levels, and scheduling to ensure peak operational efficiency. - Lead by example in professionalism, communication, and customer service excellence. - Assist in managing the booking system, ensuring that appointments are properly scheduled, guest preferences are noted, and operational inefficiencies are minimized. - In the absence of the Spa Director, handle guest compl…