Assistant Spa and Retail Manager-Hotel Spa

Join our team as a Assistant Spa and Retail Manager! Are you passionate about creating exceptional guest experiences and leading a team in a dynamic, luxury environment? We are seeking an enthusiastic and service-focused Assistant Spa and Retail Manager to help oversee the daily operations of our Spa and Retail outlets. Job Purpose: Assists in overseeing daily Spa and Retail operations, team members, elevated guest service standards, merchandising,and operational efficiency to support department goals and enhance the overall guest experience. Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Ensures smooth daily operations and consistent standards that support team efficiency and guest satisfaction. Maintains a high-quality, service-driven environment by resolving concerns and supporting team performance. Upholds accurate POS transactions and cash handling while resolving issues quickly and effectively. Keeps inventory accurate, organized, and fully stocked to support sales and minimize loss. Maintains visually appealing, on-brand displays that enhance the guest experience and drive sales. Supports strong vendor partnerships that ensure product availability and effective merchandising. Contributes to efficient scheduling, appointment flow, and a consistently guest-ready environment. Coaches and supports team members to drive accountability, engagement, and performance. Promotes professionalism and positive interactions across all guest and team engagements. Helps ensure appropriate staffing levels to meet business and service needs. Partners with internal teams to execute promotions, projects, and events successfully. Provides operational leadership continuity in the absence of senior management. Job Specifications: Education and Experience: Essential: 1 year of retail experience 2 years of guest service experience Desirable: 2 years of spa experience in front-of-the-house operations Skills and Knowledge: Essential: Ability to interact effectively with guests and team members, working in a fast-paced environment. Ability to recognize counterfeit monies, complete forms and documents, and maintain confidentiality. Ability to work flexible shifts, including weekends and holidays. Ability to understand a casino environment that has smoking, membership guidelines, policies, and procedures. Ability to sell and merchandise retail and explain spa services. Understanding contraindications of spa services. Desirable: Multilingual Supervisory/Managerial Accountability: Direct: None Indirect: Hotel Retail Clerk, Spa Attendant, Spa Coordinator, Spa Providers