Assistant Showroom Manager

**RESPONSIBILITIES:** Leadership & Sales Accountability - Drive sales by leading the team to meet and exceed daily revenue and metric-based goals. - Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV). - Assist in developing and executing strategies to enhance showroom performance and profitability. - Provide in-the-moment coaching to team members, fostering a results-driven culture. - Take ownership of sales performance by analyzing data, identifying opportunities, and implementing solutions. - Support high-value client relationships by providing exceptional service and personalized experiences. - Actively seek local partnerships and networking opportunities to expand showroom outreach and sales growth. - Manage and execute the "Book of Business" program to ensure current and new corporate partnerships are serviced with the highest level of attention and support. - Ensure client sales and needs within the "Book of Business" program are met with exceptional service standards. Fittings and Alterations - Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort. - Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner. - Oversee the fitting process by holding the team accountable for quality and efficiency. - Collaborate with tailors and alteration specialists to communicate customer requirements effectively. - Educate customers on the fitting process and set clear expectations for alterations and delivery timelines. - Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards. Operational Excellence - Oversee daily showroom operations, ensuring efficiency, organization, and adherence to company standards. - Manage appointment scheduling and walk-in traffic to maximize sales opportunities and optimize customer flow. - Assist in payroll, scheduling, and staffing decisions to ensure showroom coverage and team productivity. - Collaborate with the Showroom Manager to implement and enforce operational initiatives and best practices. - Solve operational challenges proactively, driving continuous improvement and team accountability. - Support showroom visual merchandising efforts, ensuring products are displayed to maximize engagement and sales. Team Development & Leadership Growth - Act as a leader and mentor, developing the next generation of showroom leaders. - Support recruiting, hiring, and onboarding of new team members, ensuring a high-caliber sales and service team. - Provide coaching and training to team members on sales techniques, product knowledge, and customer experience. - Lead team meetings, training sessions, and development conversations in partnership with the Showroom Manager. - Foster a collaborative and engaging team environment that promotes growth, accountability, and career progression. - Work closely with the Showroom Manager and District Manager on a development plan to transition into a future Showroom Manager role. Customer Experience - Ensure every customer interaction reflects the brand’s commitment to exceptional service. - Assist in managing escalated customer issues, providing solutions with professionalism and urgency. - Oversee and maintain the fitting and alterations process to ensure accuracy, quality, and customer satisfaction. - Support showroom events and community engagement initiatives to drive awareness and traffic. - Develop strategies to enhance customer retention and loyalty through personalized service and post-purchase follow-ups. Entrepreneurial Mindset & Business Ownership - Think and act like a business leader, taking ownership of showroom success and identifying growth opportunities. - Collaborate with the Showroom Manager to drive new initiatives and market strategies to increase revenue. - Actively contribute to process improvements,…