Assistant Service Manager

**Company:** Wilkins Recreational Vehicles **Position:** Assistant Service Manager - Churchville, NY **Salary Range:** - $55,000 - $80,000 annually (includes base pay and performance-based commission). - Eligible for profit-sharing. **Benefits:** - Medical/Dental/Vision Insurance - 401K/401K Matching Program - PTO/Sick Time - Voluntary Benefit Program - Employee Referral Program - Employee Discount - RV Borrowing Program **Job Responsibilities:** - **This position oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.** - Greets, establishes, and maintains a positive rapport with customers. - Assists customers in determining needs; promotes our products, accordingly. - Estimates cost of repair and prepares itemized service order. - Initiates service orders, secures customer’s signature, and closes when completed. - Develops a keen understanding of all of our products and services. - Understands effective service sales processes and actively seeks sales opportunities. - Maintains good communication with customer and follows up after work is completed to ensure satisfaction. - Understands customer’s needs, committed to exceed customer expectations every day. - Complies with all company policies and procedures. **Requirements:** - 2 years’ experience in a management position is preferred but not required. - Strong communication skills, - Positive attitude, - Strong work ethic, - Ability to work effectively in a team leadership setting. ***#1 RV Dealer in New York*** Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.