Assistant Retail Manager

At OakStar, strong relationships are at the heart of everything we do—including how we work together. Since 2005, we’ve grown from a single location in Springfield, Missouri, into a trusted, multi-state financial institution serving communities across Missouri, Kansas, and Colorado. As an SBA Preferred Lender and a recognized leader in small business banking, our work supports local economies and meaningful growth—giving our team members the opportunity to make real, visible impact through their roles. Working at OakStar means joining a fast-paced, collaborative, and supportive team guided by our SERVE values—stewardship, empathy, responsiveness, vision, and empowerment. We’re committed to service excellence, giving back to our communities, and fostering a workplace where team members are supported. Comprehensive benefits include health, dental, vision, life, and disability insurances, as well as 401(k), 401(k) match, paid time off, and paid holidays. **Summary** The Assistant Retail Manager is responsible for assisting in the daily management of branch operations, helping to ensure efficient and effective branch performance while delivering excellent customer service. This role involves supporting the Retail Manager, providing assistance to the retail team, ensuring compliance with banking regulations, and providing exceptional customer service. **Essential Duties** • Assist in answering questions and training branch team members, including tellers and universal bankers. • Assist the Retail Manager in overseeing day-to-day operations, ensuring the smooth functioning of the branch, and participate in daily branch duties. • Help manage the branch’s operational risk, ensuring security and compliance with internal controls. • Assist in maintaining the branch’s physical environment, including managing supplies, equipment, and facilities. • Train, coach, and mentor new and existing team members to enhance customer service and operational efficiency. • Monitor employee performance and assist in performance reviews, providing feedback and support. • Ensure adherence to bank policies and procedures while maintaining high service standards. • Schedule shifts and manage day-to-day staff coverage to ensure branch operational needs are met. • Provide excellent customer service by assisting customers with inquiries and resolving issues. • Assist in achieving branch sales goals by promoting the bank’s products and services to new and existing customers. • Assist with outreach programs, events, or promotions to attract new business and retain customers. • Help manage branch audits and regulatory compliance, ensuring accuracy in all financial transactions. • Report any potential compliance issues, fraud risks, or security concerns, and ensure adherence to safety, security, and fraud prevention measures at the branch. • Maintain accurate records of branch activities and transactions, ensuring compliance with regulatory standards. • Identify mistakes when transactions do not balance and assist in solving these errors. • Process new account requests, account maintenance, and teller transactions when needed. • Support and assist with retail training efforts. **Secondary Duties** The Assistant Retail Manager performs duties specific to the position and other functions as assigned. **Responsibilities** • Ensure compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations. • Treat people with respect, keep commitments, inspire the trust of others, work ethically and with integrity, uphold the bank’s values, and accept responsibility for one’s own actions. • Demonstrate knowledge of and adherence to EEO policy, show respect and sensitivity for cultural differences, educate others on the value of diversity, promote a working environment free of harassment of any type, and value a diverse workforce. • Follow policies and procedures, complete tasks accurately and on time, support the bank’s goals and…