ASSISTANT RESTAURANT MANAGER

## Overview AGE REQUIREMENT: 21 YEARS OR OLDER Position Summary Responsible for monitoring, overseeing, and administering the day-to-day Restaurant and Banquets operations while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests. Ensures department is properly staffed and motivated to exceed the Isleta Resort and Casino’s goals and objectives. Ensures employee and guest compliance and conforms to all Tribal, Federal, State, Pueblo of Isleta Regulatory, and Isleta Resort and Casino regulations, while maintaining and enforcing the Isleta Resort and Casino’s rules of play. Isleta Resort and Casino Guest Service Agreement All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino. Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned. Departmental Leadership: • Work closely with all involved operating departments to assure smooth delivery of products and services. • Continuously trains staff in all manner of food service skills but not limited to; Up-selling, Guest service skills, POS skills, knowledge of food, beer, wine and spirits. Resolves external guest issues and problems in a timely and professional manner, on behalf of management. • Inspects for compliance to standards bar set up • Verifies service equipment is in working order and prepped, as required. • Coordinates staff schedules for multiple outlets to provide consistent levels that meet or exceed our established standards. Enhances guest service experience by interaction with guest, passing feedback on to Restaurant Manager and/or F&B Director. • Assists Inventory counts and data entry. • Ensure an open and welcoming atmosphere that promotes work environment and skill enhancement Ensures that their venues are in excellent condition on an ongoing basis. Ensures adequate product availability to match business needs • Effectively monitors labor costs, employee’s attendance, and inventors and inputs liquor. • Strong knowledge of food, beverage, wines, spirits, service point of sales Maintains appropriate pars for all food, supplies and liquor. Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service. • Continuously trains staff in all manner of food service skills, including, but not limited to; Table Service, Up-selling, Table Maintenance, Guest Service Skills, POS Skills, knowledge of Food, Wine and Liquor. • Ensures the highest standards of personal appearance are maintained and all subordinates wear the Isleta Resort and Casino uniforms. • Ensures that all aspects of the Restaurant or bar functions are in compliance with all applicable standards of service as defined for the company and the individual venue. • Acts as an intermediary when customer complaints are presented. • Conveys employee complaints and suggestions with merit to Management. • Ensures safety and sanitary laws are strictly adhered to, hygiene requirements are implemented and maintained, and any health-related problems are reported immediately to the Food and Beverage Director. • Attends regular meetings organized by management. Personnel & Administrative Tasks: • Monitors staff performance, behavior, and attendance to ensure adherence to all Isleta Resort and Casino SOPs and administers disciplinary action on behalf of management. • Schedules and plans shift calendars, communicates departmental and organizational goals, and identifies opportunities for improvement. • Administers planning sessions and performance reviews on behalf of management. • Occas…