Assistant Property Manager (San Francisco)

**POSITION OVERVIEW** Responsible for managing the daily operations of an assigned property in accordance with company policies, lease agreements, and applicable laws. This is a regular, full-time position that reports to the Portfolio Manager. The schedule for this position is Monday through Friday. **ESSENTIAL DUTIES & RESPONSIBILITIES:** Managerial Duties: - Provides leadership and mentors Leasing Consultants and/or Customer Support Assistants. - Promote a positive work environment that encourages collaboration and teamwork. - Train, coach, and assist new team members with the sales and marketing process and procedures including providing uncompromising customer service and effective selling to both current and prospective residents. - Assists the Community Manager in all aspects of the property. - Promote and embody Mosser Company brand at all times. - Assumes responsibility for the property in the Community Manager’s absence. Leasing/Sales Management - Responds to all sales leads including leads and referrals. - Promotes the community based on the prospect’s needs through active listening and by providing information to the prospective resident about the property’s availability, pricing, location and amenities. This also includes knowledge of the surrounding neighborhood, sister properties and local competition. Invites the client to tour the property. Cross-sells at sister properties if the community is not a fit for the prospect’s needs. - Assist in the development and participation of leasing promotional events and activities. - Employs effective selling techniques to close the sale and utilizes the appropriate marketing materials (e-brochures, etc). Obtains necessary contact information from every prospective resident and enters lease traffic data into the online property management system. - Maintains accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing, apartment availability, lease expirations, square footage and amenities - Supports the apartment community’s marketing efforts, offering input and suggestions in regards to advertising and promotions. Partners with Resident Manager and maintenance staff to ensure community appearance meets company standards and demonstrates curb appeal **Resident Relations and Retention** - Effectively explains lease provisions and community policies to new and current residents. Ensures all move-in activities are complete. Conducts move-in walks and new resident orientations. - Promptly returns resident calls and responds to emails. Proactively contacts residents to identify needs and follows up on resident concerns to ensure exceptional customer satisfaction and loyalty. - Monitors and communicates effectively with maintenance staff to ensure resident needs are met and conducts follow up to ensure very satisfied residents. Provides management with apartment status information. - Effectively communicates with current residents regarding renewals. Maintains knowledge and awareness of any issues the resident experienced to effectively negotiate the renewal. - Serves as a direct contact for residents regarding payment and account inquiries. Follows up with the resident on problem resolution as appropriate. **Building Community and Industry knowledge** - Assumes greater responsibilities upon learning and applying knowledge of all aspects of property management as well as displaying maturity and good judgement. - Monitors property trends to prepare for future occupancy needs. Analyzes concerns with apartments that are slow to lease and offers recommendations to community Manager. - Understands and complies with federal, state and local fair housing laws and standards, as well as landlord/tenant laws and regulations. - Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with residents, coworkers, vendors and the public. - **SKILLS, KNOWLEDGE AND ABIL…