Assistant Property Manager

**Assistant Property Manager** We are seeking a motivated and organized Assistant Property Manager to support the daily operations of a residential/commercial property. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage leasing, tenant relations, rent collection, maintenance coordination, and unit turnovers in a fast-paced environment. This position requires a professional, customer-service-oriented individual who can work independently while supporting overall property operations and resident satisfaction. **Key Responsibilities** **Rent Collection & Delinquency Management** - Responsible for collecting monthly rent payments and monitoring tenant balances both for residential and commercial tenants - Follow up on delinquent accounts through calls, emails, and notices **Leasing & Occupancy** - Assist with marketing available units and scheduling property tours - Respond to lease inquires and manage lead flow with prospective tenants - Process rental applications, background screenings, and lease paperwork - Coordinate unit turnovers between move-outs and new move-ins, including inspections, damage assessments, and scheduling necessary repairs or vendor services - Ensure vacant units are cleaned, maintained, and fully rent-ready in accordance with company standards prior to occupancy **Maintenance Coordination** - Monitor and track work orders from submission through completion while maintaining quality control standards - Coordinate maintenance requests and schedule vendors or maintenance staff to ensure timely service completion - Assist with preventative maintenance programs, routine inspections, and overall property upkeep - Identify and report building, safety, and operational issues while helping ensure prompt resolution **Tenant Relations & Customer Service** - Deliver an elevated resident experience through exceptional customer service, professionalism, and responsiveness - Address resident concerns with discretion, urgency, and effective problem-solving **Property Operations & Administration** - Maintain organized tenant files, lease documentation, property records, and ensure compliance with company policies and fair housing regulations - Assist with invoice processing, vendor communication, budgeting support, and other day-to-day administrative operations - Prepare and track reports related to occupancy, delinquency, leasing activity, maintenance, and overall property performance - Manage the daily operations of a high-rise residential community, ensuring the property is maintained to the highest standards - Conduct routine property inspections to ensure company standards, curb appeal, cleanliness, and operational excellence are consistently maintained **Position Expectations** - Demonstrate professionalism, discretion, and a hospitality mindset at all times - Maintain consistent attendance, punctuality, and responsiveness - Exhibit polished written and verbal communication skills with residents, ownership, staff, and vendors - Maintain professional business attire and executive presence - Ability to prioritize multiple responsibilities independently in a fast-paced environment - Flexibility to respond to after-hours emergencies when required - Reliable transportation and ability to travel locally as needed **Qualifications** - 3–5 years of residential, condominium, or high-rise property management experience required - Proven experience in hospitality, resident relations, and team leadership - Strong administrative and customer service background - Proficiency in Microsoft Office Suite, including Word and Excel - Experience with property management software platforms (YARDI) preferred - Exceptional organizational, communication, and problem-solving abilities **Preferred Candidate Profile** The ideal candidate is proactive and detail-oriented that thrives in a residential environment and understands the importance of customer service, operational excellence, and…